Issue with Dolby Access since newest update

Update:

I have now tried a 4K Blu-ray disk and can confirm that Dolby Atmos works with it. I used the AVR Key so HDR would go to my LG OLED TV and the Dolby Atmos Sound would go to my non-HDCP2.2 Marantz SR7009 Receiver. I now believe the problem is with the Dolby
Access App and not with the Xbox One X's operating system itself since the 4K Blu-ray would send its own Dolby Atmos track to the receiver bypassing the Dolby Access App. Where with Games and the Demo's in the Dolby Access App are using that App to process
the Dolby Atmos signal. Thus I believe it is a problem with the Dolby Access App, but i don't know how that ties into the operating system or how the Blu-ray player app integrates with the Xbox's operating system or bypasses it because of that pass-through
setting that lets the receiver process the Atmos Signal. Either way I have concluded there is nothing more I can do, it's definitely an issue with either the operating system or Dolby Access App having compatibility issues.

Hi PRED4TOR!

Sorry to hear that you are having issues with your audio. No one from Xbox support visits the forums and no one here has a direct line of contact to them.

After reading through the message you received from Dolby, it's actually that they themselves will need to update Dolby Access and not Microsoft. That Dolby is trying to work on an update to resolve the issue. The update might need assistance from Microsoft,
but overall it is a problem that Dolby needs to work on.

Again sorry about your issue with audio, but the fix is coming from Dolby and not Microsoft.

my xbox has been freezing since the newest live update, has anyone else had this problem since the newest update?

Hi there! This is Virginia O.

I understand that you are experiencing issues with Dolby access license not recognized.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check the status of the Dolby Access license. Make sure that your Dolby Access license is active and linked to your Microsoft account. You can do this by visiting the Microsoft Store and checking your purchase history: https://account.microsoft.com>; Order history.

And then go to the Dolby Access app, sign out of your account, and then sign back in.

Next is to check for update. Both the Dolby Access app and your Xbox console should be up to date.

Then reset Dolby Access App To do this kindly go to Settings > Apps > Dolby Access > Advanced Options > Reset. This can sometimes resolve issues with the app.

Thank you for your cooperation.

Okay Xbox i just received this from the Dolby support team. So please please please get this feedback to the right people and make your support team aware so people know whats going on and xbox can get this fixed.

"Hi there!

Thank you for contacting Dolby Customer Support. I do appreciate your time.

This is an issue we are aware of and this issue is related to an update that Microsoft/Xbox have implented ****o.

This is a cosmetic issue and you will still be receiving Dolby Atmos audio as our team have tested this, this will require a future update to Dolby Access to resolve this issue however - so I would suggest to keep an eye out for that update for this issue to
be resolved.

I hope this helps with your query. Feel free to reach out again in future if you need further assistance by filling out our support form:

https://www.dolby.com/us/en/contact-us/dolby-access/contact-us.aspx

Have a wonderful day!

The Dolby Support Team"