Issue with Design controller

Discus and support Issue with Design controller in XBoX on Consoles to solve the problem; Hi there can anyone explain why I am having an issue with the design an x box controller. I am unable to personalise it I put in the gamer tag I want... Discussion in 'XBoX on Consoles' started by Welsh Tovey, Dec 30, 2019.

  1. Welsh Tovey
    Welsh Tovey Guest

    Issue with Design controller


    Hi there can anyone explain why I am having an issue with the design an x box controller. I am unable to personalise it I put in the gamer tag I want on it and it comes up with "an unexpected error has occurred please try again" no matter what I do this
    message keeps coming up just would like to have it on there as its free at the moment.

    :)
     
    Welsh Tovey, Dec 30, 2019
    #1
  2. XBF Steven R Win User

    Issue with Design controller

    Hey there Welsh Tovey,

    Thanks for reaching out to the Forums for advice on how to hopefully get your Design controller how you want it. I can totally understand how this could be kind of peculiar and frustrating.

    To better help, could you let us know on what platform you are experiencing this through? On the console or online through the site? Also at what point does it display that error?

    When you get the chance, shed a little more light on the situation so that we can provide accurate support.

    Thanks!
  3. JosefLBohorquez Win User

    Design lab controller issue

  4. JosefLBohorquez Win User

    Design lab controller issue

    Hi and thanks for reaching Xbox gamer's community. My name is Josef.
    Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.
    I'll be happy to assist you out today.

    Sorry to hear that Jakali. Sincerely in this particular situation the best option will be still trying with Microsoft support to see if they can grant you the refund for this particular item. Because a policy is that for design lab refunds are not granted
  5. JosefLBohorquez Win User

    Design lab controller issue

    Remember that I’m only an independent advisor and all I can do is advise you .

    If you need to talk with somebody on Microsoft you may need to reach them on support page
  6. SoullessCodith Win User

    Series 2 Elite Controller Issue. Curious if anyone else has had a similar experience.

    I have both of the elite controllers. I never ran into that issue. I did have that issue with a couple of my design lab custom controllers.
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Issue with Design controller

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