Issue With DCUO membership

Long Post Incoming.....
On Sunday 16th April I noticed I only had a few days left of my DC Universe Online membership so I purchased another 3 months. I logged into my account yesterday and notice that it didn't renew on the 18th as it should but my bank confirms
that money has been sent and so does my Xbox billing account.

Here's proof showing that it left my bank:



That it was completed by Microsoft



I then got the following response from someone called Thomas N

So knowing that this is not just a billing issue I stated so to Thomas:

He then stated:

So, I contacted Xbox support and they advised me to repurchase the membership and they would refund me the £31.19 that I had paid on the 16th of April. By doing this it would cancel my previous membership and restart it with todays date, so I did and they
refunded it me.



Membership has 25% off right now hence the cost difference.

I gave the game 2 hours to recognise that I had indeed purchased the membership again but it is still showing that I haven't got it.

You can see from this screenshot that I do not have access to the episodes etc, and it's the same for power sets:



Steps I have taken so far are:

• Powercycled the console and network
• Removed and redownloaded my Xbox Profile
• Removed all cables from teh console as advised from someone last night
• Given the game since the 18th April to recognise I had membership before being told to repurchase it today
• Gave the game a further 2 hours
• Reset the console deleting all profiles and content
• Reinstalled and checked the game and its the same

What else can I do?

:)

 

DC Universe Online Now Available X1

I'd say DCUO is a good game, but I wouldn't even bother with it without the premium membership. I wish they had the confidence in it to just charge a sub and cut the bullshit.

 

DCUO

why can't my son play this he has unlimited access yet still can't play what should I do