Issue with changing profile picture

Discus and support Issue with changing profile picture in XBoX Accessibility to solve the problem; I have an issue changing my profile picture on my xbox account, It's like my account would be considered underaged but I checked my email birthdate and... Discussion in 'XBoX Accessibility' started by Tecundi, Dec 23, 2021.

  1. Tecundi
    Tecundi Guest

    Issue with changing profile picture


    I have an issue changing my profile picture on my xbox account, It's like my account would be considered underaged but I checked my email birthdate and I'm above 18, I'm also not in any microsoft families, what should I do to fix this?

    :)
     
    Tecundi, Dec 23, 2021
    #1
  2. Francia J. Win User

    Issue with changing profile picture

    You're welcome. Please stay healthy and safe.
  3. Tecundi Win User

    Issue with changing profile picture

    I'm not a minor.
    I suppose I should also mention I'm a PC user. But I don't see how that would change much
  4. Francia J. Win User

    Issue with changing profile picture

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    If you’re still a minor and just changed the birthdate on your account, the system will detect your real age and you will not be able to use a custom gamerpic until your account naturally be an adult which is when you turn into an adult age.

    I just want to clarify, are you already and adult or still a minor?
  5. Francia J. Win User

    Issue with changing profile picture

    That's just a workaround but if you're on your console or PC, make sure to restart them first as it usually fixes the issue.
  6. Francia J. Win User

    Issue with changing profile picture

    Thank you for letting me know. Kindly try on Xbox App on your mobile device and check if you can change your gamerpic from there.
Thema:

Issue with changing profile picture

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