issue with bluetooth connection to laptop help pls

What kind of laptop are you using?

Is it running Windows 10?

Hi there! This is Virginia O.

I understand that you are experiencing issues connecting your controller to your laptop.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Here are the troubleshooting steps:

Please re-sync the controller. Press and hold the pairing button on your controller until the Xbox button starts flashing rapidly.

On your laptop, go to Settings > Devices > Bluetooth & other devices and select Add Bluetooth or other device.

Choose Bluetooth and select your controller from the list.

And then update bluetooth drivers. Kindly make sure your laptop's Bluetooth drivers are up to date. You can do this by going to Device Manager, expanding the Bluetooth section, right-clicking your Bluetooth adapter, and selecting Update driver.

Next is to clear bluetooth cache. Please do this on your laptop, go to Settings > Devices > Bluetooth & other devices.

Remove the Xbox controller from the list of paired devices.

Restart your laptop and try pairing the controller again.

If the wireless connection is still not working, kindly connect your controller to your laptop using a USB cable. This can help determine if the issue is with the wireless connection.

After that, check for Interference. There should be no other wireless devices causing interference with the Bluetooth signal. Kindly move your laptop and controller to a different location.

I am hoping that this will help you connecting your controller to your laptop successfully.

Thank you for your cooperation.

Hi Fellow gamer,

Thanks for reaching out to the forums. We understand you have issue connecting the controller. Unfortunately, the controller is most likely not compatible to the receiver. In the

guide for connecting controllers states what it will connect to.

• The Xbox Wireless Controller can connect via Bluetooth to many PCs, tablets, laptops, and VR/AR headsets. However, reliability is dependent on the device’s Bluetooth card and experiences may vary.
  
• Bluetooth does not support any attachments, such as headsets, chatpads, or the Xbox Stereo Headset Adapter

Hope this helps.

Brad

Hi Arman,

Thanks for reaching out to us in the forums with this issue. When it comes to the BT capability of the Xbox One wireless controller, it is not supported for all devices. Bluetooth is supported on PCs, tablets, laptops, and Samsung Gear VR. If your
device is unable to recognize the controller via Bluetooth connection, then it may be incompatible for pairing.

Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller


I hope this information helps out!

Thanks for the help! I was actually able to fix the issue by updating the Bluetooth driver on my laptop