Issue with all Xbox Apps And Microsoft Store on PC

Discus and support Issue with all Xbox Apps And Microsoft Store on PC in XBoX on Windows to solve the problem; I recently accessed the new Microsoft Store to download the Masterchief Collection and have been met with a slew of problems that have all propped up... Discussion in 'XBoX on Windows' started by AkibaSoft, Nov 21, 2021.

  1. AkibaSoft
    AkibaSoft Guest

    Issue with all Xbox Apps And Microsoft Store on PC


    I recently accessed the new Microsoft Store to download the Masterchief Collection and have been met with a slew of problems that have all propped up literally overnight, as none of these apps had any issues as of 24 hours prior.

    This morning I went to begin my download after purchasing the pass to find that every app and program on the store has removed its purchase/download options due to some sort of visual bug, any attempt to interact with these blacked-out spaces crashes the application.


    Issue with all Xbox Apps And Microsoft Store on PC [​IMG]


    I figured seeing as I'd been able to begin the download the day prior, I thought I might be able to find it in the stores' library. Attempting to access the Xbox app through the store freezes the application, and loads an Xbox app that shows a completely blacked-out window, with no further loading or visible loading. Any attempt to interact with this window freezes the application and eventually crashes.

    I decided to cancel the game pass due to my inability to access any games and instead went onto the store website directly to purchase the MCC to see if that would solve the problem. While the website allowed me to purchase the game, it then immediately forgot I still own the pass for the rest of the month and even forgot I now own the game. After multiple refreshes of the website, signing out, and logging back into my account, it in some cases acknowledges I own the game, Offering to launch the Xbox app to install... Which proceeds to show a black screen, and crash.

    I've attempted to repair and troubleshoot the store and the Xbox app, then uninstalled the Xbox app to freshly install it to see if that would solve the problem. Finding the installation .exe on the website promptly leads me to an installation button, that then freezes the app on clicking, then crashes. Attempting to find the Xbox app through the store leads to a familiar issue.


    Issue with all Xbox Apps And Microsoft Store on PC [​IMG]


    Attempting to install the Xbox app through opening it via accessing one of the games in the Microsoft Store Libarby yields the same results.


    Issue with all Xbox Apps And Microsoft Store on PC [​IMG]


    I've repaired, troubleshot, rebooted, and reinstalled the Store, Xbox App, and Xbox companion app to no avail. Since the update of the store interface, any interaction with it results in a hard crash, and I cannot reinstall the Xbox app for the same reason. Every other application and program, device, and piece of hardware is running as intended, with no difference or change in the 24 hours this issue had begun to occur. I've booted without any other apps loading on start-up and with no virus protection or external inputs and am still encountering the same problem.

    I am now unable to use the pass I've paid for, the game I've purchased, or the apps provided site-side or computer-side. And any assistance would be greatly appreciated.

    Thank you in advance.

    :)
     
    AkibaSoft, Nov 21, 2021
    #1
  2. XBF-Spartan Win User

    Issue with all Xbox Apps And Microsoft Store on PC

    Hi Akiba,

    Thanks for reaching out to the forums! We are sorry to hear about your issue and would like to help out. Firstly, I recommend uninstalling the Xbox app that our downloaded from the Microsoft Store and downloading the app from this page Xbox App for Windows PC | Xbox . Once you have installed the app successfully follow the steps on this support page for "Set time automatically" Fix problems signing in to the Xbox app (microsoft.com and then attempt to log into the Xbox app. Let us know if that fixes your issue.
  3. XBF - Dom Win User

    Game Input Delay Whenever Using Anything Related To Voice

    Thank you! Are the other games that you're experiencing this with on the Microsoft Store or Xbox app too? This will help me better identify if this is an issue with Xbox games on your PC or ALL games on your PC.
  4. Tom Erik Karlsen Win User

    cant log in . white box

    its microsoft store on pc, and xbox app on pc. nothing helps, i even restored the whole computer, ive been in contact with microsoft numerous times , but the issue is still there
  5. Renlock Win User

    Xbox App for PC Issues/Microsoft store

    You are welcome, my friend. Maybe it can be an incompatibility with your drivers and the Xbox gaming services. Are you on the Xbox Insider program?
    Yes, that's what i'm thinking too haha. I will try again when i see if the app or the gaming services get a new version to see if our theory is correct. And no, i'm not, but i'll check it out!
  6. Lucas Lauer Win User

    Xbox App for PC Issues/Microsoft store

    You are welcome, my friend. Maybe it can be an incompatibility with your drivers and the Xbox gaming services. Are you on the Xbox Insider program?
Thema:

Issue with all Xbox Apps And Microsoft Store on PC

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