Issue With Account

jarheadbodog · Jun 23, 2018

Hello,

I received the “Final Xbox Live Rewards Statement” email with an alert stating “ There seems to be an issue with your account. Please reach out to our support forums team”

I had reward transfer issues in the past and I am worried the past issue was never resolved and, this new alert is an extension of the ongoing issue.

Please help in verifying any issues and the status of my account.

Thank you,

[Personal Information Removed]

Gamer tag:

:)

XBLRewards8 · Jun 23, 2018

Issue with account

Hello cam raveon,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

Kite Liberator · Jun 23, 2018

Issue with account?

I have been having a strange issue and I've been waiting a while to sort it in the hopes it'd sort itself out, however, it has not and I decided it was about time to post here about it. I've been experiencing issues with getting my Xbox rewards credits
deposited into my account and a fair amount has saved up now. I was hoping to get this solved asap. I have proof of what is "owed" to me.

As you can see, these points are a long time overdue now.
I hope I can get this resolved quickly.

XBLRewards8 · Jun 26, 2018

Hello jarheadbodog,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

XBLRewards8

Hello jarheadbodog,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Lapsa - The Sabot-Fo

Thanks every-one for your help, I managed to get it working.

DigitalAssassin

Hey mate, from what I'm seeing at the following link, it appears you need to reset the phone to factory default and then set-up the phone again using the MS account:

www.windowsphone.com/.../change-a-microsoft-account-faq

THEOWENKILLER

You are silver,you need to buy gold.

Nathan Roberts (Sunk

Hey there, Boric

Changing account information

If your unable to change your account information through your Xbox One console, then please head over to
https://account.live.com and sign into your Microsoft account. You will be able to change your bank and billing information through that link, and it will save on your Microsoft Account. This should update
onto your Xbox One account, as the Xbox Account gets this information from your Microsoft Account.

You can also change your account information through the Xbox website here:
https://account.xbox.com

Please note, because your accessing sensitive information, you may get greeted by a security challenge when logging onto the websites. This is normal, and it is Microsoft's way of making sure it is you (The account holder/owner) that is wanting to access
this information.

Also, if you are wanting to change your bank and billing information, but have an active membership on your other payment method, you will be able to add a different payment option but you won't be able to delete the old payment option unless the subscription
expires on it. This also goes for any other subscription that is using that payment option, so if your wanting to delete any payment options and find you can't. Please check to see if you have any active subscriptions.

If you find you do, you will need to make sure you turn off auto renewal. For all subscriptions for your Microsoft account, you will find these through the first link I provided to you at the top.

Not able to log into my account

Please delete your account from the Xbox One console, then do a hard reset. Once the Xbox has shut down, please power the console back on and re download your Xbox profile back onto your Xbox One. This should then, hopefully, allow you to sign back into your
Xbox account.

I hope this helps you get back onto your Xbox Account, and change your information.

Regards,

Issue With Account