Issue with 50,000 reward points promotion

I received a coupon to upgrade from Xbox 360 to Xbox One for doing so I would receive free overnight shipping and 50,000 rewards credits. I received my Xbox one and have yet to receive the 50,000 credits. I reached out to Microsoft support and they were
able to confirm the purchase and the promotion but could not confirm how to get the 50,000 credits added to my account. I was instructed to create a forum post. Please let me know when I should expect the credits.

:)

 

XBOX ONE OFFER

Thanks for the clarification, TheLostBoy1! The email that was sent was specifically for the 50,000 Rewards points. The £50 promotion was sent to users on their Xbox 360 dashboard, and is not related. You will want to post up in our
Rewards Support forums about the 50,000 Rewards points. The Rewards points should be deposited in your account on 11/15/2014 for this promotion, so please hold off on posting until after that date.

 

XBOX ONE OFFER

Thanks for that, TheLostBoy1! Just to clarify, are you talking about the 50,000 Rewards points promotion, or the £50 promotion? They are separate promotions, as 50,000 points doesn't equal £50 when it transfers fully. To help sort them, you should have received
an email about the promotion in your email, while the £50 promotion would have shown up on your Xbox 360.

 

Hey there! Is this in regards to an Xbox Live Rewards offer? If so, please post this up over in the
Xbox Live Rewards Questions Forum for further assistance
from the appropriate team. Feel free to keep us posted!

 

I tried to post to the Xbox Live Rewards Questions Forum and it keeps failing. Can you forward this to the correct team?

 

Hey Rooty,

Which error are you getting when you try to post? Specifically, you will want to create in the

Xbox Live Rewards Support section (instead of the discussion section). We are unable to directly assist with Xbox Live Rewards issues, but try posting this up in the support section and let us know if you get any errors.