Issue with £20 Xbox top-up/gift card

Discus and support Issue with £20 Xbox top-up/gift card in XBoX Sales and Promo to solve the problem; Hi, I recently purchased a £20 Xbox top-up/gift card and lost the code on the way home, I’ve contacted the retailer and they’ve said that since the... Discussion in 'XBoX Sales and Promo' started by Noel Fascia, Jan 20, 2021.

  1. Noel Fascia
    Noel Fascia Guest

    Issue with £20 Xbox top-up/gift card


    Hi, I recently purchased a £20 Xbox top-up/gift card and lost the code on the way home, I’ve contacted the retailer and they’ve said that since the top-ups/gift cards are not refundable they cannot provide me with a one time courtesy. They also said that
    its impossible to reprint the code. I was wondering if there is any way that I can prove the code hasn’t been used to Xbox so that they or the retailer can send me a new code. I also have the master reiceipt i recieved from the retailer that shows the purcahse
    of the gift card/top up with the date and time provided. Thank you

    :)
     
    Noel Fascia, Jan 20, 2021
    #1
  2. TDKJ0K3R Win User

    Gift cards

    I just wanted to ask if i buy a gift card for say i.e amazon can i top up mu xbox account or not only ask as it makes sense £10 amazon is the same as £10 xbox money wise.
    So i use a £10 gift card top up on amazon then i use that to buy another £10 gift card that you redeem the same to topup £10 on xbox i know i bought a amazon card but they both are 25 character digital top up code you know £10 amazon is the same as £10 xbox😕
  3. ForzaDrift Girl Win User

    Gift cards

    You can only use xbox gift cards to top up your microsoft balance
  4. random45131514 Win User

    my balance isn't showing correctly for in app purchases

    Very similar problem, I purchased a €5 gift card on Friday to test whether I could buy an Xbox with it on the Microsoft store. It worked, so I told my friends to gift me those gift cards. I redeemed a total of two gift cards worth €20 each, both of which
    do not show up When trying to purchase a console. There it only gives me €5. When trying to purchase a game, it shows me €25, which is still €20 short. I talked to Microsoft support yesterday evening and we went through some steps, but sadly it did not work.
    So I can’t use the €40 gift cards as expected, and 20 seem to be entirely lost somehow.
  5. ChiefJoboo Win User

    Gift cards

    So i use a £10 gift card top up on amazon then i use that to buy another £10 gift card that you redeem the same to topup £10 on xbox i know i bought a amazon card but they both are 25 character digital top up code you know £10 amazon is the same
    as £10 xbox😕
    Yes. You must use the £10 on your amazon account (after you redeem the code if you had one) and then purchase a £10 xbox gift card and then redeem that on Xbox for the money.

    Amazon gift card is not the same as an Xbox Gift card, even if they have the same amount of characters in a code. If you try to enter it, it will not accept it.

    For example, you will need to buy this (if you're in the UK in the URL):
    https://www.amazon.co.uk/d/Xbox-Live-Store-Currency-Cards/Xbox-Live-Credit-Online-Code/B018FBCUZI/


    If the co.uk is not your country, please go to Amazon and search for £10 xbox gift card. It will be emailed to your email that you have on Amazon and then you redeem it here:
    https://redeem.microsoft.com/enter and then you have the money in your account to use.
  6. Naga Abang Win User

    What do I do?

    The only reason I want to dispute the charge is because I had used a Xbox Ultimate gift card moments later. On top of this, the charge never changed the due date for my ultimate(until after using the Xbox Gift Card)
Thema:

Issue with £20 Xbox top-up/gift card

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