Issue signing into correct minecraft account

Hello Rileyg8,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into your Minecraft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please double-check that you are using the exact email address associated with the Microsoft account that owns Minecraft. If you migrated from a Mojang account, make sure that the migration was completed successfully and that you are using the correct credentials to enable you to sign in successfully.

And then verify that you can log in to your Microsoft account through the Microsoft website: https://account.microsoft.com or via the Xbox app. If your account isn’t recognized there, it means that the account you are signing in is incorrect.

If you already found the correct account details and still having issues signing logging in, make sure that your Minecraft launcher is up-to-date because an outdated launcher might have compatibility issues with the latest Microsoft login procedures.

Then within the Minecraft launcher, verify the correct Microsoft account is selected under the "Settings" or "Account" section.

Thank you for your cooperation.

Also to note, they have their own Microsoft accounts. I just need assistance in linking the correct Minecraft profile to the correct sign in email address.

That's really weird, since when you unlink a Minecraft/Microsoft account from a Playstation ID it can only be linked to the same Playstation ID.

Are you completely sure you are signed in with the correct Playstation ID and trying to login with the correct Minecraft/Microsoft Account?