Issue redeeming Xbox Live Gold from code

Discus and support Issue redeeming Xbox Live Gold from code in XBoX on Consoles to solve the problem; I've been getting the "Something went wrong" error when redeeming my 12 Month Xbox Live Gold code from xbox.com and the "Sorry, an unexpected error has... Discussion in 'XBoX on Consoles' started by zerov28, Dec 30, 2016.

  1. zerov28
    zerov28 Guest

    Issue redeeming Xbox Live Gold from code


    I've been getting the "Something went wrong" error when redeeming my 12 Month Xbox Live Gold code from xbox.com and the "Sorry, an unexpected error has occurred" message when redeeming from the console (Xbox One). I've been having this problem for a week
    now. The Chat Techs say "It's a known issue, try again in 24 hours" every time. Today a tech deactivated my code and gave me a new one, which still didn't work. They told me to try again in 24 hours. A 2nd tech gave me a case number, had me restart my console
    (and keep my games and apps), unplug everything for 2 mins, then attempt to redeem the code, which still didn't work. They told me to try again in 24 hours. I've been waiting 24 hours for a week now - anyone else having this issue?

    :)
     
    zerov28, Dec 30, 2016
    #1
  2. idrr
    idrr Guest
    xbl code pls

    hi

    can anyone please give me xbox live gold redeem code and thanks very very much
     
    idrr, Dec 30, 2016
    #2
  3. LamaBraveheart
    LamaBraveheart Guest
    xbl code pls

    post your email and I will send you a 3 month code
     
    LamaBraveheart, Dec 30, 2016
    #3
  4. zerov28
    zerov28 Guest

    Issue redeeming Xbox Live Gold from code

    I still have this problem today (1/1/17, original post 12/30/16). I chatted with a tech, they said: "Just a heads up in here Vicente, we are having a service alert on redeeming code that might be the cause of the inconvenience that you are experiencing
    this time. And would like apologize for this situation that you are having right now. But no worries our system engineers are now currently working on this matter and it should be back to its normalstate after a few hours." I asked when it will be fixed, they
    said: "Best thing that we need to do right now is to wait for 24 hours and then try to redeem the code again." Anyone else seeing this?
     
    zerov28, Jan 1, 2017
    #4
  5. Miss Ghidorah
    Miss Ghidorah Guest
    Hey there zerov -

    Sorry to hear about any frustration that may have caused. Unfortunately, we're unable to assist with account and billing issues here on the public facing forums. You will need to continue speaking directly with phone
    or chat support     for further assistance.

    Please let us know if you have any additional Xbox support questions! We're here to help. Issue redeeming Xbox Live Gold from code :)
     
    Miss Ghidorah, Oct 31, 2018
    #5
  6. Gorehound13 Win User

    Xbox live error message

    If the issue continues, Can’t you buy xbox live gold from stores and then redeem the code?

    its not ideal and is not a solution by at least you can get gold on your xbox
  7. Darren Beaumont Win User

    Issue redeeming Xbox Live Gold from code

    Yes, I'm having similar issues redeeming an xbox live gold code.
  8. FedericoLeon Win User

    Xbox Live Code error Xbos-0x80169CF9

    I don't know if anyone else already posted the solution to this, but a friend had the same issue with the same error. The problem was, he was trying to redeem a code over a trial gold. Live Gold and Gold Trial, doesn't mix up, that's why the solution is
    to let the gold subsciption end and then redeem the code. So if you have a Live Gold and try to redeem a Trial code (like the one included with the xbox) or the other way around, it won't work.
  9. XBF Leo G Win User

    Xbox live gold - redeem code for free 1 month

    Hello FellHaddock1099,

    Thank you for bringing this issue to our attention. Have you used Xbox Live Gold on the account that the prepaid code is being redeemed on? The reason we ask is due to the fact that Xbox Live Gold trials cannot be redeemed on an account that has used Xbox
    Live Gold before. Be sure to let us know the results!
  10. Lucky8410 Win User

    Xbox LIVE and “Battleship” Click & Win Sweepstakes sponsored by Microsoft Corporation

    I too have received the same thing but instead of a 12 month Live Gold which it states. The code says its for a 1 month Live Gold.

    Congratulations! You have been selected as a Grand Prize winner of the Xbox LIVE and “Battleship” Click & Win Sweepstakes sponsored by Microsoft Corporation.

    Specifically, you have won the following prize package:

    · One (1) 12-month Xbox LIVE Gold membership. The approximate retail value of your prize is $60.

    How to Redeem Your Code on Xbox.com:

    Go to Xbox.com, sign in to your Xbox LIVE account.

    Select My Account from the My Xbox drop-down menu on the top of the page.

    Click Redeem Code from the left-hand navigation area.

    Enter the 25-character pre-paid code in the space provided and click Redeem to confirm the addition of the complimentary Xbox LIVE Gold membership to your existing Xbox LIVE account.

    How to Redeem Your Code From Your Xbox 360 Console:

    Press the Xbox 360 Guide button, and then go to the Marketplace area.

    Select Redeem Code.

    Enter the 25-character pre-paid code.

    You will be prompted to confirm the item (game token, points, etc) that you are redeeming. Provide confirmation. Then, download will begin (for a content purchase).

    Xbox LIVE Membership Code:
Thema:

Issue redeeming Xbox Live Gold from code

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