Issue: Purchased the same DLC for twice times. How to get refund?

Discus and support Issue: Purchased the same DLC for twice times. How to get refund? in XBoX Games and Apps to solve the problem; Hi, I paid for one DLC of Tomb Raider twice times because XBOX ONE returned an error code when I tried to buy at the first time. I thought the first... Discussion in 'XBoX Games and Apps' started by SquashyGoose704, Nov 29, 2015.

  1. SquashyGoose704
    SquashyGoose704 Guest

    Issue: Purchased the same DLC for twice times. How to get refund?


    Hi,

    I paid for one DLC of Tomb Raider twice times because XBOX ONE returned an error code when I tried to buy at the first time. I thought the first time was failed and the payment was unsuccessful. However, I just get two duplicated bills today. So could
    you help me to have a check?

    Here are two orders for same DLC

    Order number

    (MOD REMOVED)

    Order number

    (MOD REMOVED)



    Thanks

    :)
     
    SquashyGoose704, Nov 29, 2015
    #1
  2. BrandonYates2
    BrandonYates2 Guest
    DLC not downloading

    I pre-ordered a game for Xbox one with DCL content and the content was never installed and it wants me to buy the DLC content again plus the price of the game again. how can I redeem the DLC I've already purchased with out having to buy the same
    game and DLC twice
     
    BrandonYates2, Nov 29, 2015
    #2
  3. ParaXis Adder
    ParaXis Adder Guest
    Purchased same game twice!

    I have somehow purchased Halo 5: Guardians from the Xbox store twice, please help me this game is not cheap!
     
    ParaXis Adder, Nov 29, 2015
    #3
  4. Theory of Game
    Theory of Game Guest

    Issue: Purchased the same DLC for twice times. How to get refund?

    Hey there,

    Because this is a billing issue, you'll need to contact the support team - they can be reached at
    support.xbox.com/contact-us or by phone (1-800-469-9269 in North America, I can look up the number for other countries if needed, just let me know).
     
    Theory of Game, Nov 29, 2015
    #4
  5. Theory of Game Win User

    Issue: Purchased the same DLC for twice times. How to get refund?

    Hey there,

    Because this is a billing issue, you'll need to contact the support team - they can be reached at
    support.xbox.com/contact-us or by phone (1-800-469-9269 in North America, I can look up the number for other countries if needed, just let me know).
  6. Allebas Win User

    USELESS CODE

    Hi NeoXy LaZerZ,

    Unfortunately, you can't get a refund via Xbox because DLC are non-refundable. However, you stated you have a code so you should still have the code. You just can;t just use the code to purchase this DLC for Fortnite because the DLC your trying to get
    twice is just a one time offer per account.
  7. Francia J. Win User

    Purchased same dlc twice

  8. ShawnKneher Win User

    My account blocked, as part of Microsofts security?

    The truth is SONY doesnt do this. I once accidently purchased $100 bucks worth of DLC for GT5 (the same $10 purchase 10 times) on PS3 and had to call SONY to get refunded.
  9. SmilyDragon4132 Win User

    Can’t find Xbox Live redemption code

    I have the same issue did you resolve this? Paid £39.99 on 29th Dec. It was taken twice and 1 refunded but no redemption code so they still owe me £39.99 but I'm getting nowhere with them. I've checked with bank and it was definitely taken twice on the
    same day with one refunded on the same day?
Thema:

Issue: Purchased the same DLC for twice times. How to get refund?

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