Issue - Please Help!

Dear Xbox Support

Please tell me why any game, from Forza Horizon which I gratefully received for free thru Games with Gold, to Witcher 3 Complete which I paid $50 for, is subject to freezing up and launching back to the dashboard on my Xbox One?

Whether it is a hardware or software issue, this is an unacceptable response to my loyalty to your brand. Please make this right.

In short, I am a perfect example of your core constituency - a middle-income male who can afford to drop $50 to $60 impulsively on downloading a game like Witcher or Skyrim. The latter of which (pardon my lack of politeness here) I will lose my **** if it
glitches out mid session in a similar manner when it comes out at the end of the week.

I look forward to your reply!

Sincerely,

Joe F.

GT:

:)

 

Please Help, Headset Issue

Hi.

So, to begin, I got an Xbox One not too long ago and I bought a wireless Turtle Beach headset for it. I could hear everything online: game audio, my friends talking. But they couldn't hear me. They can see my mic lighting up but no voice volume can be heard on their end. Which is weird, because when I send a voice message they can hear that just fine. So it's clearly not a mic issue. But I thought it was so I ended up returning my wireless headset and going back to a wired one to see if that would be better and fix my problem. It didn't, so clearly at this point I'm pissed off. Especially because I wanted to be wireless. So at this point I'm thinking it has to be an Xbox setting, right? Nope. I've checked every single setting imaginable on this trash Windows 8-style dashboard (my God, why did they ever get rid of the 360 layout?). Anyway, it wasn't a privacy or audio setting or anything. I've updated my controller, I've assigned a headset and controller to my gamertag, I've hard reset the entire Xbox. I've literally done 99% of anything all of you on IGN boards could ever recommend me to do to try and fix the issue. But I'm hoping there's someone in the world who can give me advice and find that 1% that I haven't tried.The only time the mic doesn't work is just when I try to use game or party chat to talk to people. I can hear game audio on Blops 3 just fine and the people talking online, but not a single soul can hear me and I'm ready to break the goddamn Xbox. Could it be a software issue? Is that the problem? Because I can't think of anything else in this world that it could be. I work for Microsoft inside of Best Buy so I got the One for free because of my position, so I honestly shouldn't complain (though it is a refurb one because companies are cheap). I'm at the point where I'm ready to just give this Xbox back and buy my own. Does anyone have *any* input on this at all? Anyone have the same experience? I'm all out of ideas. Please show me the light before I go crazy. This is one of the most frustrating things I've ever experienced in my lifetime of playing games online. I can't even talk to damn friends smh. I've googled the hell out of this and the internet has literally no fix, which blows my mind. Never thought I'd say that I couldn't find something on Google. I'm hoping there's a person on here who is a brainiac on this. This is my last resort.

Thank you.

 

Please Help, Headset Issue

 

Hey there JoeBeef14.

Are you currently taking part in the Xbox One Update Preview by chance? If so, let's get you over to the
Xbox One Preview Forums so that the right team is
aware of your trouble and can best help out.