Issue depositing rewards

Discus and support Issue depositing rewards in XBoX Rewards & Social to solve the problem; When I try to deposit rewards it says I need to update my account, but when I click the link it takes to my account page with my name, address, etc and... Discussion in 'XBoX Rewards & Social' started by Crplz, Mar 4, 2017.

  1. Crplz
    Crplz Guest

    Issue depositing rewards


    When I try to deposit rewards it says I need to update my account, but when I click the link it takes to my account page with my name, address, etc and everything is accurate, and no indicator on what needs fixed.

    :)
     
    Crplz, Mar 4, 2017
    #1
  2. Another email telling an issue with rewards and my account

    When will the rewards not depositing issue be fixed. This is totally unacceptable and has been going on for so many months.
     
    Indiana-[xboxvenue], Mar 4, 2017
    #2
  3. Rewards Not depositing

    My rewards are not depositing.
     
    Juan Lumbreras, Mar 4, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Issue depositing rewards

    Hello Crplz,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this is an issue with internal data, adjusting your user information will likely not have an affect. We apologize for the inconvenience,
    and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Mar 6, 2017
    #4
  5. Smwutches Win User

    Microsoft points transfer

    There was a rewards deposit on the 8th and a lot of people are still having issues getting rewards credits deposited so they are getting those emails. The OP is mistaken that they are points though.
  6. XBLRewards8 Win User

    Issue with rewards deposit

    Hello AgnosticJesus,

    As mentioned in your previous post at (https://forums.xbox.com/en-US/thread/CC2F1472-4088-4C31-A1E2-2CB0A506E583), we have another team with access to the database containing
    your billable account information working on your issue. Your last deposit in the middle of December was the result of their efforts to correct this issue, but at the current time they do not have a full resolution for this problem. Again, we apologize for
    the inconvenience, and ask for your continued patience as they work on a full resolution for this billable account error.
  7. XBLRewards8 Win User

    Issue depositing rewards

    Hello Crplz,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this is an issue with internal data, adjusting your user information will likely not have an affect. We apologize for the inconvenience,
    and ask for your patience while our other team works on a solution.
  8. XBLRewards8 Win User

    Rewards Deposit Issue

    Hello STRETCH 0891,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  9. XBLRewards8 Win User

    Rewards Deposit Issue

    Hello xboxmaniac90,

    Your deposit is being prevented due to a mismatch between your Mexican Rewards Account region and your US Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
    not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
    you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
    https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours. While you will lose your progress by starting a brand new account, you can start earning Rewards Credits
    that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
    If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account
    to your new one.
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Issue depositing rewards

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