Issue cashing in Gems

Discus and support Issue cashing in Gems in XBoX Rewards & Social to solve the problem; I attempted to cash in my gems on 10,000 reward points. I received the error message that there was an an issue and now my gems are gone and the... Discussion in 'XBoX Rewards & Social' started by DemonGator, May 4, 2018.

  1. DemonGator
    DemonGator Guest

    Issue cashing in Gems


    I attempted to cash in my gems on 10,000 reward points. I received the error message that there was an an issue and now my gems are gone and the points were not added to my account.

    :)
     
    DemonGator, May 4, 2018
    #1
  2. HeatherVelazquez
    HeatherVelazquez Guest
    Something went wrong, and we’re unable to process your request when trying to use my gems for points

    Me too. Tried cashing in gems for rewards credits but i got the same error message.
     
    HeatherVelazquez, May 4, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    cashing in gems for the visa card

    Hello allegretto2500,

    Don’t worry. We’ll be updating the vault with new items and restocking popular ones on a regular basis, so be sure to check back often!
     
    XBLRewards8, May 4, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Issue cashing in Gems

    Hello DemonGator,

    Due to a large amount of user's claiming prizes at the same time, you may have seen this message as a result. We see you claimed your prize a few days ago. From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, May 7, 2018
    #4
  5. XBLRewards8 Win User

    Issue cashing in Gems

    Hello DemonGator,

    Due to a large amount of user's claiming prizes at the same time, you may have seen this message as a result. We see you claimed your prize a few days ago. From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
  6. Its_not_working Win User

    Haven't received MS Rewards points after purchasing them with gems over 96 hours ago.

    I have similar issue. Cashed in gems for gift cards, no email, no confirmation. it's been a week. gems are gone, but no rewards.
  7. HeatherVelazquez Win User

    Something went wrong, and we’re unable to process your request when trying to use my gems for points

    Me too. Tried cashing in gems for rewards credits but i got the same error message.
  8. Its_not_working Win User

    Xbox Life rewards, gems taken and no rewards..

    I have the same problem with cashed in gems for MS gift cards. Gems removed from account, but no emails, no confirmations, not balance change.

    I need to find a way to contact xbox rewards live about this.
  9. XBLRewards8 Win User

    cashing in gems for the visa card

    Hello allegretto2500,

    Don’t worry. We’ll be updating the vault with new items and restocking popular ones on a regular basis, so be sure to check back often!
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Issue cashing in Gems

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