Is your Xbox series X/S working fine?

Which Xbox do you have, Xbox 360, Xbox One, Xbox One S, Xbox One X or Xbox Series X or S? Not all of them are multi-voltage. The Xbox 360 and Xbox One will need either a power converter or a power supply for your region. As for the Xbox One S, Xbox One X and Series X or S, they are multi-voltage, and should work fine with the correct power cable.

Ok I have both versions of GTA downloaded on my series x the Xbox one version works fine on the series x I then downloaded the series s/x version on the series x I then launched the game and it gives the error message

That must be the reason why you're having that issue because you're using the Xbox One version which runs via backwards compatibility on Series X/S console. The Xbox Series X/S version of the game is only included on the cross-gen bundle.

That shouldn't be a problem with your console if your other Xbox One games work fine.

Hello thank you for your reply

We have you played with the same user on another game (F1) and it works fine but Fortnite will bring up this error message (cross platform is not supported for Xbox series s/x. If we try and play Xbox one to Xbox one it works fine

So if you send a game request from a Xbox one to someone that has an Xbox series s/x, it just says it’s unsupported

sorry for not replying. my other xbox one and series s/x controllers work perfectly fine.