Is your console stuck on the startup screen or won't power on? Check here!

Hi, sorry you have experienced issues with the console. But before you do take it back, try power cycling your xbox one (hold power button down for 8 seconds while the console is turned on) it has been known to fix issues where the game gets stuck on the
startup screen.

Looked up the problem for startup trouble shoot

https://support.xbox.com/help/hardware-network/console/system-update-solution

If your console is stuck on a green startup animation screen (shown above), power cycling your Xbox One console will reset the network card and clear the cache.

1. Press and hold the Xbox button
    on the front of the console for approximately 10 seconds.
2. After the console has shut down, unplug the power cord and wait 30 seconds.
3. Plug the console back in and turn it on by pressing the
   Xbox button .
4. If you still see the green Xbox startup animation screen for 10 minutes or longer when the console powers back on,
   
   perform an offline system update.

https://beta.support.xbox.com/help/hardware-network/console/system-update-solution

If your console is stuck on a green startup animation screen (shown above), power cycling your Xbox One console will reset the network card and clear the cache.

1. Press and hold the Xbox button
    on the front of the console for approximately 10 seconds.
2. After the console has shut down, unplug the power cord and wait 30 seconds.
3. Plug the console back in and turn it on by pressing the
   Xbox button .
4. If you still see the green Xbox startup animation screen for 10 minutes or longer when the console powers back on,
   
   perform an offline system update.

Hi brandonShepp,

I'd be happy to explain why this issue occurs and provide a solution that will hopefully resolve this startup problem. When you start the Xbox One console, you expect to see the green Xbox startup animation screen. During the startup
animation, your console runs a full system check on all hardware components, validating the firmware and the operating system. This is very similar to the way a PC starts. The startup animation screen can take several minutes before transitioning to the next
screen. If the system check fails to run the startup animation three times in a row, the console is flagged by the system as “do not run.” This will block the startup animation from running, and in its place you'll see a black screen.

In order to determine your troubleshooting steps, after pressing the Xbox button you'll need to leave your console on this black screen for at least 10 minutes.

Note A black screen doesn’t always mean that there’s an error. The system checks described above run in the background and can take several minutes to complete. This may appear to be an error since you'll only see a
black screen, but it can be completely normal except for the absence of the green startup animation screen.

If you have waited over 10 minutes and the screen does not transition, try booting up the console in the following way:

• 
  
  1. 
     
     1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
        
     2. Wait 30 seconds, and then plug the power cord back in.
     3. Press and hold the BIND button (located below the Xbox button on the console) and the
        EJECT button (located on the front of the console), and then press the
        Xbox button on the console.
        Note The Xbox One S All-Digital Edition does not have an
        EJECT button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the
        BIND button (steps 3 & 4) and then pressing the Xbox button.
        
     4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
        
     5. Listen for two “power-up” tones a couple of seconds apart. You can release the
        BIND and EJECT buttons after the second power-up tone.
     6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

Please give this a try and then let us know if the console continues to experience this startup issue.

This support, XBOX Insider program FAQ has helpful information on the program.

To try and get the console working again you may have to do a factory refresh which is generally required when leaving or changing preview rings.

If you've just powered on your Xbox One console, and you see a black screen instead of the green Xbox startup animation screen, leave your console on the black screen for at least 10 minutes to see what happens.

Note A black screen doesn’t always mean that there’s an error. During startup, your console runs a full system check, validating the firmware and the operating
system. These checks run in the background and can take several minutes to complete.

To bring up the Xbox Startup Troubleshooter, follow these steps:

1. Power off your console, then unplug the power cable to ensure that the console is completely powered off.
   
2. Wait 30 seconds, and then plug the power cable back in.
3. Press and hold the BIND button and the
   EJECT button on the console, and then press the Xbox button
    on the console.
   Note The Xbox One S All-Digital Edition does not have an
   EJECT button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the
   BIND button (steps 3 & 4) and then pressing the Xbox button
   .
   
4. Continue holding the BIND and
   EJECT buttons for 10-15 seconds.
5. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BIND and EJECT buttons after the second power-up tone.
   
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

To reset your console from the Xbox Startup Troubleshooter, select
Reset this Xbox. When prompted, select Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

If this works, you should be returned to the Home screen after the console resets. Your console should function correctly now.

If it doesn't work bring up the Startup Troubleshooting screen again but this time choose Remove Everything.

Reset console to factory defaults has further details.