Is XBox Support a real thing?

Discus and support Is XBox Support a real thing? in XBoX on Consoles to solve the problem; I have tried for more than 16 hours to get a support chat or Twitter DM, or a phone call into support. They triple charged me for a product (Gold... Discussion in 'XBoX on Consoles' started by AwesomeYaks, Feb 3, 2018.

  1. AwesomeYaks
    AwesomeYaks Guest

    Is XBox Support a real thing?


    I have tried for more than 16 hours to get a support chat or Twitter DM, or a phone call into support.

    They triple charged me for a product (Gold Live) that I am still not able to use. All the games we have continue to say I need to buy a gold live membership. But I have an active one (well 3 I guess) that I bought..

    I checked all my permissions. There is nothing that is being restricted on my xbox or gamer profile. 30 minutes after a DM to Xbox twitter I got a response asking me for my gammer tag and telling my I needed to remove and add the account back on my xbox.
    I did that within 3 minutes of their response and let them know it did not help. Now 2 hours later I still have no response.

    I called the support hotline which I could only find in a forum post and was told that I would be called back in 39 minutes, 1 hour 30 later and no call back.

    I love that their online AI system continues to tell me I am not connected to the internet while I am chatting with it and browsing the forums. I am told there is a queue of 40 people in line for chatting with a human, but as I sit at that window the chat
    line grows and grows, suggesting I am not really in the queue.

    It is really frustrating and I feel I have been robbed. I have paid for something (3 times in under 10 minutes -- don't they have a fraud monitoring tool? My credit card company called me about this anomaly) and i am not able to use what I have paid for.

    :)
     
    AwesomeYaks, Feb 3, 2018
    #1
  2. MoocowZ5
    MoocowZ5 Guest
    disconnected from xbox live cannot reconnect until after testing connection

    So.....xbox live support people....any real solutions or what? Is there even a real support phone # because I'm paying for a service that is dysfunctional and I'd really like to know what's wrong here...
     
    MoocowZ5, Feb 3, 2018
    #2
  3. SwaggyPanda617
    SwaggyPanda617 Guest
    I need real Xbox support.

    Can anyone explain why the XBLPET staff don't disclose the actual reason why you were banned? For me they just put what seemed like a generic description in my enforcement history, which made me waste my one case review on figuring out the real reason of
    my suspension. They don't even let you explain yourself in a one-on-one conversation or give you the names of people who reported you (I know, it's to protect them, but still what can I do now with the suspension?). Someone please help because finals are next
    week and this suspension is really getting on my nerves.
     
    SwaggyPanda617, Feb 3, 2018
    #3
  4. AwesomeYaks
    AwesomeYaks Guest

    Is XBox Support a real thing?

    Hmm After posting this, I get a call from support, and they solved issues immediately. Great support when you get it.
     
    AwesomeYaks, Feb 3, 2018
    #4
  5. AwesomeYaks Win User

    Is XBox Support a real thing?

    Hmm After posting this, I get a call from support, and they solved issues immediately. Great support when you get it.
  6. WUIJIBOBO Win User

    real support

    May be worth letting OP know what prompts you used when you were able to get through so they can try to replicate that.
  7. RandyAU93 Win User

    real support

    When you are prompted for the virtual agent by
    the Support site    , decline it. After answering a few more questions, you should get options to get a free callback from Microsoft or the ability to chat in real-time with a live Microsoft employee. If you find yourself in a loop, try a different heading
    (for example, if "Billing" has you stuck, try "Xbox One" instead).
  8. El Mago tv Win User

    real support

    Hey there

    U should call xbox live costuner service they will help u out
  9. BowenB23 Win User

    real support

    What is the specific issue. I had to call in the other day and was able to get someone within minutes... might be picking the wrong prompts.
Thema:

Is XBox Support a real thing?

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