Is using a different Microsoft Account for XGP causing games to immediately fail the...

Hi Butter,

Thanks for coming to the forums. Personally wouldn't think the way you are signed in would cause any issues. As many use accounts in this manner. You can try out the steps in this thread for the error you are getting.

https://answers.microsoft.com/windo...80070005/84611d90-9425-4bf9-ab15-67f9d4f21e21

Thanks,

Brad

Hello kit artr.



Welcome to Microsoft Community.



Regarding to your information I assume that you can't set you can't play Persona 5 royale.

Did you purchase the game previously, or did you play the game using Xbox Game Pass (XGP)?

If you played the game using XGP, it seems that the game has been removed from the XGP subscription list, which may cause this error.

If you purchased the game, you can try creating a new account and logging into the Xbox app with that account to see if the error

still occurs when playing the game.



If there is anything not clear, please do not hesitate to let me know.



Best Regards,



Tommy-MSFT | Microsoft Community Support Specialist

Hi there,

be sure to double check every account you have on
http://account.microsoft.com/services to see if any subscriptions show up.

If no subscriptions are showing there, then there is a different cause for the charges. Either a different account you haven't checked or someone may have gotten access to your credit card details.

In such case I would advise to contact the credit card (bank) company to stop those charges.

If it does originate from one of your Microsoft Accounts then you should be able to cancel the subscriptions immediately via that link, if that for some reason fails you will have to contact Xbox Support via Phone or Microsoft Support Chat and they should
be able to cancel the subscription(s) immediately.

To contact Xbox Support use
http://support.xbox.com/contact-us

Even if that account is signed into the Xbox app and the win 10 store? The account with XGP is on 2 different user accounts on my computer. Some games have let me play them such as Sea of Thieves and The Outer Worlds.

Gold members are required for online games, and some games will periodically withdraw from XGP, which will cause you to no longer play the game