Is this procedure permanent or temporary?

Discus and support Is this procedure permanent or temporary? in XBoX Accessibility to solve the problem; I have received this email: We have performed a thorough analysis of the account. Due to suspicious activity associated with this account, we will not... Discussion in 'XBoX Accessibility' started by mohammad sebai, Jul 26, 2023.

  1. mohammad sebai
    mohammad sebai Guest

    Is this procedure permanent or temporary?


    I have received this email:

    We have performed a thorough analysis of the account. Due to suspicious activity associated with this account, we will not be reinstating this account and supporting further purchases. I understand the inconvenience this place on you, but I will be unable to provide further assistance regarding this account or the transactions.

    I didn't do anything wrong.

    I always buy from the Turkish store, but when I took a gift from the store, it was in another currency, so they thought I was a fraud.

    Is there a solution to this problem and is it permanent or temporary?

    :)
     
    mohammad sebai, Jul 26, 2023
    #1
  2. Janet_C Win User

    Is this procedure permanent or temporary?

    Hello!

    Hope you are well. I'll be glad to help you, just remember that you're not talking to a Microsoft employee.

    You can identify if your suspension is temporary by accessing the enforcement history page.

    In this link you can find more information about it

    https://support.xbox.com/en-US/help/family-onli...

    Remember that Microsoft support unfortunately cannot help you, they don't have the ability to place or remove sanctions as they do not have access to Enforcement information.

    I am sorry you are going through this situation, I wish I could offer you more help, however I am a common user just like you and I don't have more information about it either.

    Best regards.
  3. Christian Quinto Win User

    Is this permanent or temporary

    Hey there!

    Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

    No one here in the community knows more about enforcement details I'm afraid. Is there an option to file a case review? That should be your only way to get in touch with The Enforcement Team that handles Enforcement actions. Please refer to this article for more information. Here is the link.

    https://support.xbox.com/en-US/help/family-onli...

    (The link is in English)

    I hope this helps.

    Best Regards,

    Christian.
  4. RafaMarcondes87 Win User

    My console was banned without explanation

    It can be temporary or permanent?
  5. XanderG217 Win User

    I was permanently suspended for nudity/sexual content and I have a temporary console suspension on my new account.

    It has to be a temporary ban because If it was permanent then it would've said "this account is permanently banned" where mine said "this account is suspended" I'm sorry if I'm repeating myself I just really hope it's temporary
  6. M a N n Y Xx Win User

    Master at arms new game mode sounds good!!

    So is this a permanent game mode or is it temporary?
Thema:

Is this procedure permanent or temporary?

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