is they’re anyway i can try to fix this so he can get his account back?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

try the recovery form

https://account.live.com/acsr

Is it possible that somebody else had access to your account? If so, they could have been the reason for the ban. Problem is, you are responsible for your account at all times, and if you allow somebody else access, or somebody in the house gains access,
you are still held responsible for their actions. It is also possible, that somebody gained access to your account from another console. This happens when you give out your login details. You could contact phone support and have them open an unauthorized
access investigation, if you believe it was possible that your account was accessed without your knowledge. They will be able to determine if the violation occured from your console, or if it was logged in somewhere else. This will not necessarily change the
suspension though.

They conduct the thorough review before issuing the Permi ban that's for.last resorts

Its done by multiple teams

Not just one person

You can look at your enforcementn history on the same site

If you have multiple enforcement actions those can lead to a ban especially if it was hate etc eyc

And no if they denied you there is no other choice

You should read the terms of use

There is a bit of information about the enforcement team there along with the enforcement dite

If you want something else you do need to read the terms of use

Before you proceed

Keep in mind they will present all evidence in case so it's best to change your behaviour

Like I said, I have never used racial or homophobic slurs, their reasoning is simply not true.

But thanks for the response.

Guess my only choice is to stop giving my business to a company like this.

Sorry, but no. Once an account is banned, everything associated with that account is lost with it.