Is there something wrong with my credit balance?

Hello WalnutBazz,

After looking up these purchases, we see that you were awarded for your purchase of Little Nightmares as MyVIP payback for April. It is currently pending in your account, which can be viewed from the MyStatement on the MyRewards page. Regarding your purchase
of >observer_, that purchase was a part of the Summer Spotlight offer. Purchases cannot go towards both MyVIP and an offer, so your purchase was awarded as progress on the Summer Spotlight offer. From the FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

If the Rewards site shows it's been deposited, then it will show that way for Rewards support too. You'll need to check your transactions at
http://commerce.microsoft.com which will also show any transactions you may have made around the same time that would have already used the credits. If you don't see it there, you can contact support and speak to
billing to see if they show it. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

It takes about 96 hours for credits to show as pending after completing a survey. If you don't see them after the 96 hours, you'll need to post in the Xbox Rewards Questions support forum for assistance.

When I try to purchase something I can’t use my balance for some reason and instead is asking me to put a credit card but I don’t want to put my credit card I just want to use the money that I already have in my balance.

It says that I need to change my credit card but I cannot because my ID is blocked. I think an investigation I launched is on. Can I end the investigation?