Is there someone I can speak to about my account being hacked.

Is there someone I can directly speak to at Microsoft either on the Advocacy Team or Elevation Team about getting my account back. I've spoken only to a support representative who said he'd send me emails with updates every 24-72 hours, and to wait for 72
hours for an email from the Advocacy Team, but it's been a whole week and I haven't heard a peep. This is extremely nerve-wrecking. I just want my account back man.

:)

 

Account Hacked

My friends account "icewater345" is being hacked by someone named SOULxVortex5954

 

HELP. my xbl keeps disconnecting!!

I'm not entirely sure what your issue is but you are not being hacked. It is almost impossible to hack someones account unless your handing out your password and you are alerted every time your account is used on another xbox. So I wouldn't worry about your
account being hacked. the chances of that are at most slim to none. xbl is super secure.

 

you don't you wait for them to contact you

Which can take up to 1-2 weeks

 

or 5-7 business days because they do have to resecure the account

You are just going to have to play on another account and make your passwords tougher

Like Ab50lut3Lyt0ugH

Passwords should always be mixed caps and numbers

 

or 5-7 business days because they do have to resecure the account

You are just going to have to play on another account and make your passwords tougher

Like Ab50lut3Lyt0ugH

Passwords should always be mixed caps and numbers also confirm ownership and check for enforcments and deal with other cases as they do have a queue

 

common man even police don't take 72 hours to investigate you must think they are God they aren't not busy

When a case is sent to them they must investigate and look at the account and history based on their queue

Then confirm all your info based on what you gave them.

Then resecure the account

 

your account is locked during this proccess

Advocacy team might reach out to you but it's the investigations team that handles the case

 

I wasn't aware my account is locked, so they guy who has my account cant get in? That's somewhat relieving.