Is there anyway to get my money back if my account was hacked and they purchased in-game...

Hi, my name is Julian and I'm an Xbox gamer just like you. Let's try to solve your issue together.

Hey there, really sorry to hear your account was compromised. If unauthorized purchases were made, especially after your account was hacked, you can still try to request a refund under the account recovery process, even if the standard refund request was denied.

Please try these steps:

1) Secure your account: Change your password and check for unauthorized access here https://account.live.com/password/reset

2) Report unauthorized charges. Go to the Microsoft support form here at https://support.microsoft.com/account-billing/h...

3) Contact Xbox Support directly. They can escalate if your case involves fraud https://support.xbox.com/contact-us

Let me know if you need further assistance.

Hi again Gabe

Another option I can recommend is to report the problem through microsoft support at the following link.

https://support.microsoft.com/home/contact?SourceApp=smcivr1

Navigate to the search bar and enter your problem. Press Enter or click "Get Help". Log in to access the support options. Choose the appropriate product, select the appropriate category and confirm your selection. The system will provide you with support options to help you further.

I hope it will be resolved.

Thank you for your understanding and I hope the issue is resolved.

Best regards Oskayra

Hi Gabe, my name is Oskayra, It is an honor to write to you and try to help you in any way I can, I will do my best to try to resolve any questions/problems you may have.

I'm sorry to hear that someone stole your account, I know how frustrating it can be when this happens. Unfortunately when the account has 2-step authentication enabled it is impossible to recover it, although hope is the last thing you lose and I know you came here asking for help.

The only alternative I can recommend is that you contact Minecraft support and provide them with as much information as possible to try to recover it, as they would be the only ones who could help you in these cases.

https://help.minecraft.net/hc/categories/12617305106701
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Let me know if you have any other questions or if you have found this information useful, remember that your comments are very important and I will be willing to continue helping you.

Thank you for being so kind and I wish you good luck.
Oskayra

I sadly have already tried reaching out to minecraft support however I was told to come here and ask for help. I will try again however.

My parents got the visa bill and saw a lot of Microsoft purchases on it that I didn't make and never knew about. I feel my account was hacked into!! What can I do to try and get money back !!!!????