is there anyway i could get back into my account i tried logging in but it brings up an...

Hate to bring up an old thread but is there anyway I could get my code back also? Would be appreciated.

Any potential refund will be approved by
Xbox Live Support. You'll need to talk with them to determine how much of a refund, if any, you might be able to get.

Hey Rene!

Thanks for taking the time to bring this issue up to us! Go ahead and fill out our

Request a Refund form posted on our website and keep us posted. Also a
callback can be requested from one of our Xbox Billing Specialists if that is preferred!

Negative, once you violate the Xbox LIVE TOS and lose your online privileges all your purchases go along with it. If you should choose to purchase the pass again just be sure to play nice this time around.

Is it possible that somebody else had access to your account? If so, they could have been the reason for the ban. Problem is, you are responsible for your account at all times, and if you allow somebody else access, or somebody in the house gains access,
you are still held responsible for their actions. It is also possible, that somebody gained access to your account from another console. This happens when you give out your login details. You could contact phone support and have them open an unauthorized
access investigation, if you believe it was possible that your account was accessed without your knowledge. They will be able to determine if the violation occured from your console, or if it was logged in somewhere else. This will not necessarily change the
suspension though.