Is there any way to recover missing screenshots?

Joseph Krauchick · Apr 25, 2025 at 5:42 PM

I took 52 screenshots last night but only 10 got saved, then my xbox (series X) turned off after a couple mins, and when i turned on my xbox this morning, the other 42 screenshots disappeared, like I never even took them. I was wondering if there is any possible way to get them back without having to retake all of them.

:)

Joel M77

Hi Joseph, my name is Joel, I'm here to help you with any problems or questions you may have.

Joseph, if the captures were not uploaded to the Xbox network I am afraid that it is impossible to recover them since it was a local save on your console which according to you presented a momentary power failure or some forced restart which could have deleted that local save in some way.

Please note that this is only a public forum, I will respond to you in a short period of time within the possible apologizing in advance for any delay in response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards

Mister Beep

Hey there,

Are you able to upload the screenshot if you choose a different name? That's definitely not a name that should prevent you from posting, but let's try temporarily changing the name to see if that helps. If this persists on multiple screenshots regardless
of the name, let's try removing your
Xbox Live profile from your Xbox One and then sign back in to see if that helps.

Jetlagged_787

I am having a similar problem with Microsoft Solitaire Collection.. My game data is all in place for the first 5 months of this year. Then for 1 to 14 June is missing, but back again from 15 June onwards. Is there any way to recover the data for the missing 14 days?

XBF - Dom

Hello WillianXR,

Thank you for reaching out to us about your issue.

As of writing, there are no recording/capture features built into Xbox Cloud gaming which seems to be essential when using the Photo Mode in No Man's Sky. We appreciate you for providing visibility on the issue, and we will look into it. In the meantime, we recommend reaching out to the developers of the game through their help desk to see if they can provide you with a workaround. You can find that here: Hello Games (zendesk.com)

Thank You,

XBF Dom

PHASE2010

just tried again, and on starting the Xbox app, all my screenshots were there. I went to one of my groups, then when I came back to my captures, once again I was told I didn't have any... So fault still outstanding unfortunately. 🙁

Is there any way to recover missing screenshots?