Is there any other way to get a refund for a digital game that broke within a week of...

Last month I used xbox game pass to try out forza horizon 5. And after playing around 4 hours in a span of a week in a half I decided to buy the premium edition. And it was working great after I installed it but then after a week of purchasing it. I experienced an error message that said servers are unavailable and I assumed it was a standard server issue. So I closed it and tried my other games like halo mcc and gears of war ultimate collection. And they weren't having any server problems whatsoever and that's when I contacted xbox support and forza support. Ford's support just ignored me entirely and sent a bot response. So after talking to multiple xbox techs and trying every troubleshoot option, a representative concluded that it was an in game issue and a refund would be advised but he had no power to do so. Once again I tried forza support to no avail and got the same bot response and all this took 11 days following my purchase so I requested a refund and they responded a day before the deadline of 14 days but the request said denied. But most of my playtime was from xbox pass as I only got 9 hours of total playtime and 5 of those hours was after the purchase. Now I'm stuck with an $79.99 game that doesn't work, each time I start it up it says servers unavailable and when I try to play anyway I notice all my purchased content has disappeared, the cars are in my garage but it says it hasn't been purchased and when I try to go to the marketplace the game crashes. And when I try any race none of my progress is saved and I don't get achivements anymore since the glitch.

:)