Is there any hope?

Hey guys/gals,

I could really use a little encouragement right now or perhaps a reality check. Long story short, I thought I knew my husband's password to his Xbox Live account which we both use and in the end....I was wrong and from the sound of it...He was not sure what
it was either. We both use the XBox frequently and for some reason, when I signed on the other day, it asked for his password. I felt confident, but in the end....the account ended up getting locked.

I even tried the account verification with Microsoft twice, which was unsuccessful even though I provided all the information I could, such as billing info, and personal information they asked for. Now, after sitting on the phone for an hour and a half with
XBox support..they sent my husband's account to a "specialist" who MIGHT be able to unlock his account and save four years of work that my husband has built. Needless to say, I feel HORRIBLE about the whole thing and I think my husband is upset, but does not
want to make me feel any worse about it.

I just want to know from you guys, has anyone had this happen before and been successful in getting the account unlocked or should I be looking to buy my husband a brand new Gold membership and start from scratch all over again. Any helpful words would be
greatly appreciated. Thanks...

Distraught wife

:)

 

Is there any...

A new thread has just been created that fits into the category of those threads,

you can check it out here. I remember the other ones, they seem to have slowly moved back page after page over the last few years. Maybe create a new version of them and start one back up.

Remember that the past threads you speak of were located in the
FRIENDS Forum which you can find here, which would be the best place to post those type of forum threads for meeting new gamers.

 

Is there any...

Get together thread? Because there used to be 'Get back to work' & 'Lefts make DEAD Friends' there was more than likely more than these... but just being curious

 

Greetings MrlsaacBook!

This shouldn't be any problem, for official support personnel, or someone in the technician field (Tier 3), to put their gloves on, and be able to resolve your situation.

I'm not trying to be judgemental, regarding your situation, but sharing such login credentials is a strict violation to the Code of Conduct. This has to do with the fact that it's extremly important to protect your account information from falling into the
wrong hands, which also include, but not limited to, family members.

I would recommend that you create your own Xbox Live account, tied to a unique Microsoft account. This profile will make you look more awesome (if possible), than your husband does.

Good luck!

 

Sorry to hear that, but it can be fixed.

1st step.- You will need to go to account.live.com you will see the option" Can't access your account?"

2nd.- Follow the steps, at some point when you get told that it needs to send you an email to an alternate email, or phone whatever...you will have another option that says something like "I don't have any of those" some thing similar. That will send you
to fill out a form online asking you several questions about the email account, + some of the xbox account.

3rd.- Do not use a tablet or cellphone, will not work from those. Use a laptop or desktop

4th.- When you fill out the form you will be asked to enter an email to send you the answer of the form. The answer takes at most 24 hrs to arrive. If the system thinks the info you enter is enough to validate ownership, you will get a link to reset password.
If not, you will get an email telling you the info was not enough... If that is the case, then call support 1 800 469 9269 and tell them you forgot your pass and already filled out the form online and got a negative answer.

At that point, if it is the Billing section, they will need to escalate the issue to a Tier 3 department, just make sure when you call support to tell them, have your console that you usually use to connect and hand bcs they will need some info from it,
also have the email with the negative answer at hand bcs there is some important info there that they will need.

The issue can surely be fixed, sorry that you had all those issues, my best regards with your case