Is there an issue with the Xbox rewards website at the moment?

Discus and support Is there an issue with the Xbox rewards website at the moment? in XBoX Rewards & Social to solve the problem; Is there currently an issue with the Xbox rewards website? I logged in today 09MAR17 and the service doesn't recognise me as having an account -... Discussion in 'XBoX Rewards & Social' started by Codename21, Mar 9, 2017.

  1. Codename21
    Codename21 Guest

    Is there an issue with the Xbox rewards website at the moment?


    Is there currently an issue with the Xbox rewards website?

    I logged in today 09MAR17 and the service doesn't recognise me as having an account - despite the fact that I should have henfollowing points pending;

    250 for survey completion

    6000 for preordering Mass Effect Andromeda and spending over £39 in the month of MAR

    ...the website also doesn't return my

    2 star VIP status or the date I joined the service.

    :)
     
    Codename21, Mar 9, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    I Received the Wrong Prize for Game Pass

    Hello Nocutian,

    This forum is for Xbox Live Rewards issues. Since this was not a Xbox Live Rewards offer, we cannot assist. You may want to try reaching out to the general Sales and Promotions forum for assistance with this issue. If this was a Microsoft Rewards offer,
    you should try contacting their support team via the Microsoft Rewards website.
     
    XBLRewards8, Mar 9, 2017
    #2
  3. ngocphi
    ngocphi Guest
    Not able to use my account as a payment method

    if you got xbox rewards it applies whenever you buy from the console or website anwyays there is no website specific rewards

    most of the time its the dashboard that does it



    with the last update you must buy from, the console as the website hasn't been updated or you can wait a couple days till they update the website

    just saying you will save yourself a lot of hassle
     
    ngocphi, Mar 9, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Is there an issue with the Xbox rewards website at the moment?

    Hello Codename21,

    Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
    that is accurate up to yesterday morning. Apologies for the inconvenience.

    I can confirm your purchase on our database, as well as completion of the Simply Rewarding offer (and a Games on Demand punch). Once our website is displaying current data, you should see these Credits pending.
     
    XBLRewards8, Mar 9, 2017
    #4
  5. XBLRewards8 Win User

    Is there an issue with the Xbox rewards website at the moment?

    Hello Codename21,

    Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
    that is accurate up to yesterday morning. Apologies for the inconvenience.

    I can confirm your purchase on our database, as well as completion of the Simply Rewarding offer (and a Games on Demand punch). Once our website is displaying current data, you should see these Credits pending.
  6. denis97g Win User

    core services issues

    The website it right. There are xbox live issues at the moment.
  7. XBLRewards8 Win User

    Please Help Me Redeem My Bing Points

    Hello DoomsdayDoll,

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program/Bing Rewards is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
  8. XBLRewards8 Win User

    Can’t redeem my points for upgrading to an Xbox One X

    Hello,

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
  9. XBLRewards8 Win User

    Bought a 3 month game pass with rewards points

    Hello,

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
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Is there an issue with the Xbox rewards website at the moment?

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