Is there an appeal process for xbox live enforcement?

I want to understand how one moment of toxicity leads to a week long suspension. I have been a good community member and have done nothing reportable, besides the occasional being absolutely trash at a video game. I dont believe that it is fair that I
get reported once and it is an instant enforcement. Can someone explain this for me?

:)

 

Why is there no appeals process for gamerscore reset?

Hi there, not sure what you mean by XBL Big Brother. Were you talking to phone support about this? Generally if there is unauthorized access, they will help you out with any enforcement actions. If they were unable to, then enforcement may have been acting
on different factors on the account. You can check out more info on score resets here:

support.xbox.com/.../account-suspensions-and-console-bans but these Forums are not for the Enforcement teams.

 

Why is there no appeals process for gamerscore reset?

The volunteers in the D-I-Y Forum don't know why. However, you may talk with the staff in Forum 15 at

http://forums.xbox.com/xbox_forums/xbox_support/f/41.aspx

 

The enforcement team used the Code of Conduct ( https://enforcement.xbox.com/en-US/home/codeofconduct ) that everyone agreed to when they signed up for xbox live as bases to determine if an enforcement action is needed. The length of time for a suspension
is based on the level for which the code is violate.

You can appeal most bans through a process called a case review ( Xbox Enforcement | How Do I ) for which you will find the instruction at the link I just gave you. As part of the case review process you will need to take
a quiz on the code of conduct to test your understanding of it, if you fail the quiz you will have to wait 24 hour before trying again.

To help keep from getting further suspension just remember that xbox live services are considered rate E for Everyone and communications and play should be kept at that level.

 

Xbox Enforcement does not use the forums and the only way is through the enforcement website.

You can find out more information about your ban here-
https://enforcement.xbox.com/en-US/enforcement/showenforcementhistory

If you feel that the ban was wrongly imposed, check out-Xbox Enforcement | How Do I to find out more info about case reviews

Hope this helps!

 

If you broke the code of conduct, a ban is the only result that will follow.

More info on your ban can be found over at
http://enforcement.xbox.com

If you feel that the ban was unfair, you can submit a case review there as well.

The enforcement team isn't on the forums, so they won't help you here.