Is the reason why many people are randomly disconnecting because of our router model?

Take a look at this Comcast thread: forums.comcast.com/.../2398585

This is a known issue with the Technicolor TC8305C Gateways from Xfinity. They pushed out a firmware update that is causing drops. A Comcast CSR recommended to go to a Comcast store and switch out the Gateway for the Arris TG862.

Greetings Lurid!

Can you try restore your gateway to factory defualts

Unplug the cable from the WAN port, as well as all cables attached to the LAN ports.

Locate the physical reset button on your gateway. Press and hold the reset button for 30 seconds. Relaese and power off your gateway for a cuple of minutes.

Plug in the power cord along with the WAN cable and power on your gateway, and wait one minute for it to connect properly.

Plug in the your computer to a LAN port on your gateway, and reconfigure wirelesss settings (SSID, Security method, passphrase). Also make sure UPnP (Universal Plug and Play) is ticked enable.

Note! If your connectivity method requires an authentication process to your ISP (username & password), make sure you know these credentials, before you restore your gateway to factory defaults.

Keep us posted!

Thanks for the reply heldbowl! I will definitely try to see if those steps can resolve my issues regarding my modem. I do have few questions though:

1. Is setting your firewall to low dangerous?

2. Does enabling bridge mode help in this situation? Would it cause my modem to not have wifi? (I have other network devices that run off wifi)

Sorry that I posted on this topic but I cant make a new topic since I already made two useless topic that arent being answer.I very close of canceling my xbox live service due to bullies and haters on xbox live.

Hey there Mellerker!

Appreciate if you can start a new thead and provide a detailed description of your situation. Inlcude any error code you are getting along with any troubleshooting steps you have tried so far.

Thanks!