Is the Dolby Access not working for Xbox Right now?

Discus and support Is the Dolby Access not working for Xbox Right now? in XBoX on Windows to solve the problem; I just got a new RIG 500 PRO HX head set and it came with 2 years of Dolby Atoms, But the Dolby Access app won’t allow me to connect, It’s saying they... Discussion in 'XBoX on Windows' started by RileyHS, May 15, 2023.

  1. RileyHS
    RileyHS Guest

    Is the Dolby Access not working for Xbox Right now?


    I just got a new RIG 500 PRO HX head set and it came with 2 years of Dolby Atoms, But the Dolby Access app won’t allow me to connect, It’s saying they are having issues connecting to the Xbox store, Can anyone help?

    :)
     
    RileyHS, May 15, 2023
    #1
  2. WattyNuela Win User

    Is the Dolby Access not working for Xbox Right now?

    Hello Rileyhs, this is Manuela!. I'm an Independent Advisor and community user like you

    I haven't seen reports about a similar situation with the Dolby access app recently.

    We can try to solve the problem, but before that tell me what console do you have and what procedures you tried so far?

    Meanwhile, try to perform a physical power cycle disconnecting the power cable

    "Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait at least 10 seconds. This step resets the power supply.

    Plug the console power cable back in.
    Press the Xbox button on your console to turn it on."

    You can find the same steps in the article below
    https://support.xbox.com/help/hardware-network/...
  3. TopShotta268 Win User

    Yamaha YSP-4100: How to connect my XBOX ONE S to my TV / Soundbar

    Was it ever working? Dolby support is broken on the xbox right now... An update is coming, but there is no ETA.
  4. venkatavanapalli Win User

    Netflix Dolby Atmos titles not playing on xbox one S

    I contacted Netflix customer support and they provided the exact same resolution.

    I uninstalled and reinstalled dolby access app and now netflix dolby atmos works.
  5. Joshua1982 Win User

    Xbox One X - Dolby Atmos - Netflix error code

    Reinstalling dolby access works but now it seems to be doing this every day, what's the permanent fix?
  6. KTM192AK Win User

    Xbox One X, Dolby Atmos Not Working, Makes Distorted Crackling Sound

    Update:

    I have now tried a 4K Blu-ray disk and can confirm that Dolby Atmos works with it. I used the AVR Key so HDR would go to my LG OLED TV and the Dolby Atmos Sound would go to my non-HDCP2.2 Marantz SR7009 Receiver. I now believe the problem is with the Dolby
    Access App and not with the Xbox One X's operating system itself since the 4K Blu-ray would send its own Dolby Atmos track to the receiver bypassing the Dolby Access App. Where with Games and the Demo's in the Dolby Access App are using that App to process
    the Dolby Atmos signal. Thus I believe it is a problem with the Dolby Access App, but i don't know how that ties into the operating system or how the Blu-ray player app integrates with the Xbox's operating system or bypasses it because of that pass-through
    setting that lets the receiver process the Atmos Signal. Either way I have concluded there is nothing more I can do, it's definitely an issue with either the operating system or Dolby Access App having compatibility issues.
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Is the Dolby Access not working for Xbox Right now?

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