Is surround broken on OS version 10.0.19041.1736 ?

[quote user="CageyMoose"]My OS version is listed as: 6.2.10217.0 (xb_rel_launch.131205-2200) fre[/quote]

I don't know what the 'fre' bit means at the end, but what I do know is that your O.S version is the same as mine and I'm from the United Kingdom. I'm guessing that the 'fre' word has nothing to do with the French.

As I understand it, you should be able to change between French and English language in Canada. The language option should be in your Xbox One System Settings

http://support.xbox.com/xbox-one/system/system-settings

There is a solution to this problem. The 32 bit windows 10 drivers are broken. When I upgraded my OS to the 64 bit version it worked. Let your support staff know to recommend this fix.

Hi Fellow gamer,

Thanks for reaching out to the forums. We understand you are having issue with the OS version. If you are unable to locate it on the public page. This would indicate you may be in the insider program. These updates do not get published on the public page.
You will need to reach out to the
insider forums.

Thanks,

Brad

I just Submitted the Survey 2 more times. Each time, it comes up with the message;

"What is the console's OS version?

To find this, start at the Home Screen and push the thumbstick to the left to open the guide. Go to Settings > All Settings > System > Console info & Updates."

Each of the 3 times I have submitted the survey I have submitted the survey I have entered the OS Version at question 3. The survey appears to be broken as well?

Are you wanting advise if so i advise cleaning system catch and trying your speakers i cant do much more if its the speakers that are the problem all the best .