Is my XBox Wireless Adapter for Windows 10 (model 1790) dead or just not responding?

Ryan0813 · Aug 10, 2023

I purchased an XBox Series X|S controller in November of 2021 to use with my desktop PC, which included the 1790 wireless adapter. The adapter has been in the same USB 3.0 port in the back of my PC tower since I purchased the controller. I have occasionally run into connection issues but usually the controller reconnects after a moment or two. I don't use the controller often, but it's necessary for a few games I play from time to time. The last time I used it was the beginning of June. Last night I turned it on to play a game, and the X light continually flashed, as if it were still searching for connection. I tried to pair the controller to the adapter using the pairing buttons on each without success. Given the wireless adapter was in the back of the tower, I couldn't see whether its light was powering on. I moved it to a port on the front of the tower and noticed its light does not light up (so now I'm wondering if it's even powering on). I troubleshooted the controller by testing its Bluetooth connection with a laptop (my desktop doesn't have Bluetooth capability) and by replacing batteries before moving on to troubleshooting the adapter.

Troubleshooting I've done with the adapter:

Checked device manager / "devices and printers" in control panel -- under "Network Adapters", there is no line for the XBox Wireless Adapter; "XINPUT

compatible HID device" shows up in control panel.

Verified USB ports function correctly using a USB flash drive

Checked for updates and restarted PC -- still didn't show up in device manager

Attached to female-to-male USB adapter (included in controller box) -- still didn't show up in device manager

Because it doesn't show in device manager I can't manually search for driver updates, manually download driver updates, or perform any maintenance or troubleshooting within device manager (i.e. any of the tips on this page:

https://support.xbox.com/en-US/help...ubleshoot-xbox-wireless-adapter-for-windows).

I have a feeling the adapter is just dead for some reason, but I'm confused and a little annoyed by that considering I have barely even touched it since buying it less than two years ago. Any ideas or help is appreciated.

:)

EzequielNeves19

I understand your frustration, in this link you get all the details on how the technical assistance service works, if you have any questions in this same link you can contact support, the option is in green on the right, written contact us.

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

Ryan0813

Thanks for the reply. That's disappointing but at least my suspicions were probably correct. I'll look into the technical assistance.

EzequielNeves19

Hello Ryan0813.
My name is Ezequiel. I'm an Independent Consultant and I'm happy to help you today. Everything makes me believe that your device has stopped working. If it doesn't turn on the light it really stopped working, you can take it to the Xbox technical assistance but the service will be charged.

Klofi

The wake by controller in Windows 10 feature never worked with the 2018 version of adapter (model 1713), only with the 2015 version (model 1790).

Kathy A.

Thanks for your reply and we greatly appreciate the details you have shared, Jaro Meheš Jr.

Downgrade updates for the sound drivers? If this cannot be done or unavailable you may skip this part. You may try to recheck the steps here Set up the Xbox Wireless Adapter for Windows and perform the troubleshooting suggested here: Troubleshoot the Xbox Wireless Adapter for Windows.

Lastly, kindly create new local user account on Windows 11 and see if same issue persists.

Would it make sense to buy a new Wireless Adapter for Windows? It depends on you. You may try to buy new one however there will be chance you will still get same issue so please weight things out first.

What is the exact model number of the latest Wireless Adapter for Windows? Mine is labeled "1790".

Based on adapter's compatibility chart there are two types of Xbox Wireless Adapter (for Windows and for Windows 10) and the only available adapter in the market is Xbox Wireless Adapter for Windows 10. Model is still 1790 for the adapter.

Are there any differences in the radio protocol of Xbox One and Xbox Series? Bottom line, the issue seems to be the Xbox One Wireless Adapter for Windows, as Xbox Series console works flawlessly with these headphones.

Kindly, send a feedback with regards to your concern if the troubleshooting does not resolve the issue. Please use this link as guide - Provide feedback to Team Xbox.

Kind regards,

Is my XBox Wireless Adapter for Windows 10 (model 1790) dead or just not responding?