Is my account region locked or what?

Hi JustMarcin, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, review your account settings and make sure your address is set to your Country.

Sign in to your Microsoft account and review your info: https://account.microsoft.com/

Click on Your Info, then on Edit your Profile Info.

Change the Country and Save.

Then, click on Adress Book, or use this link: https://account.microsoft.com/billing/addresses

Edit your home address to match your Country.

Select Save.

In case it still does not work, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unable to complete a purchase"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

The codes themselves are universal, but the games are region locked. What region is your account set for and what region are you physically located in?

In order to download region locked games, your account region has to match your physical location and you have to be in a region where the games are available.

That game is region locked so generally it's a region issues. What region are you in and what region is your account set to?

What region is your account set for and what region are you physically in? That game is region locked so usually it's a region issue.

If you're in Austria, you need to migrate your account region to Austria in order to download the game.

support.xbox.com/.../change-region Xbox One games are not region locked which is why Quantum Break downloaded fine, but Alan Wake is region locked. Since your account region was set to a region that is not supported by Live, that's what is causing the
issue.