Is Microsoft trustable?

Lennarth Anaya · Mar 18, 2019

I was testing Gold Live out for a month, hence I turned off recurring billing. One of the games I evaluated was possibly worth the subscription, so I'd like to test one month more out before deciding to purchase one year.
While navigating through my subscriptions, something extremely weird happened. My subscription expires the next month, it's like it auto-renewed without recurring billing.

If this is a cheap practice to make a few more bucks, I assure Microsoft will lose more. I was even planning to buy Game of Thrones series if it was possible to watch them on a computer also, but I'm a thoughtful customer and I know how giants behave, so
if my theory is correct, XBox makes it painful not to pay extra bucks for their Gold Live, which would only increase my disgust about their products, and make me regret of buying their console instead of buying a PS4 as my brother did.

I hope there's a high-rank employee that could read this and clarify, or do something if my suspicions are right. Macro-economy businesses are highly sensitive to stupid decisions, as a simple mortal not in charge of big corporations I understand that.

:)

ApocalypseXpony

All in the terms and conditions thats agreed to, for me good service is how fast a company responds to a problem and fixes it and thats why Im with Xbox

M3tal Daz3

You could avoid all this just by reading the service agreement when you register for xbox live. All online services have the auto renewal present to prevent a lack of service and that includes PS plus. I suggest you to read the terms of agreement of a
service next time.

{Parity}

If I didn't think they were trustworthy I wouldn't have my information on their servers. I have been on Xbox Live ever since the original Xbox and I also have a subscription for Office and I have never had an issue.

CIDkidzPILLZ

I've found Microsoft to be fairly trustable. It's hard to trust any company completely honestly.

As the others have mentioned. If you've been charged for an extra month by mistake. You can submit a request for a refund on the charge.

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund

NeoDan123

In my humble opinion Microsoft is trustable. Some times there is some errors that can occur and is able to be rectified.

Is Microsoft trustable?