is it XBLiVe or my XB.X?

Hi W3L5H R4R3 81T,

Thanks for reaching out to us in the forums for this issue with your console. As our Ambassadors have previously stated, if your console was in an preview build then traditional troubleshooting will not work to get your console back up and running.
I would recommend reaching out on the
Xbox Insider subreddit to see if they're able to offer more direct assistance.



You can also report this problem using the Xbox Insider Hub app so we can investigate it further:

1. On your console, install the Xbox
   Insider Hubapp (if you don’t already have it).
   
2. Hold down the Xboxbutton on the controller.
   
3. On the power menu, select Report a problem.
   
4. Describe the problem in detail, including when it happened, if you saw any specific error codes or messages, and if you were using any specific games, software, hardware, or accessories when you encountered the problem.
   

Additionally, if you've already removed yourself from the Preview Program, it is recommended that you restore your console to its defaults by

fully factory resetting your console (be sure to know the log in credentials for your profile & disengage any external HD prior to doing this step) then updating the console to the newest public build to get it working correctly again. A full factory reset
will remove everything (games, profiles, etc.), including any potentially corrupting files on the OS.

Should this fail, this then may indicate that your console requires a
repair which you can set up yourself online, or
by phone or chat with Xbox Support.

Give the full reset a try and let us know the results.

I hope that this information helps a bit more.

Did you go via Microsoft Support or Xbox Support? Microsoft Support can sometimes give the wrong advice. They are not as expert on the Xbox brand as Xbox support.

There are many factors that could be causing this issue. Have you reset your router? also is it a wired or WiFi connection?

You can reach out to Xbox Support here: https://support.xbox.com/en-US/contact-us at the virtual agent select "see other options" pick a topic then select "show contact
options" and request a callback.

Being honest, you would be better reaching out to the development team via https://www.reddit.com/r/xboxinsiders as they can give you the best support for the Xbox Insider
Preview program.

thnk u for replying...

I did remove myself from ALPHA preview but to no availe… I spoke to TECH xbox service and was told 249usd +repair, and said "we encourage customers to buy a new one rather than repair... not happy

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CV: Hli77Yub0EyKIeRA.29.17





Allen D.



Hello NØ!

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Allen D. has joined the chat

Microsoft Answer Tech

Welcome to Microsoft Support for Xbox. How can I help?

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Thank you for contacting Xbox Customer Support my name is Allen. May I have your name please?

mark

Hello Mark! It's good to have you here, I want to be a big help for you , What do you want me to achieve today?

Gt;

IS IT xb.l OR MY xb.x?

Hello, nice meeting you here, how can I help you today : ) ?

B4 i send my Xb.X to MS.Hospital 1) games freeze, hangs or closes 2) dashboard slow/stutter movement 3) signing in difficulties 4) slow/freeze transfer from internal to external drive (I own an official Seagate 2T (usb) 5) my external drive keeps telling
me "external ready" to use 6) when installing games to internal Hd it sometimes stops n' starts 7) keep getting errors (0x8027025a) 8) errors for preview hub, error reporting 9) "need to install" when it already is

before all the sarcasm comments come :- iv reinstalled account, console factory reset, reformatted my 2T usb Seagate drive and tried using alternative direct ports.

And yes I understand im in preview and expect bugs but im trying to find if it is my console. this is not a [b*t*h] post

Althou XbL says service's are all up n' running/

srry for part of note... I copied and pasted from my forums

I understand, I just want to know if what help do you want from me Mark?

its been doing this for a few days now

is it LIVE or my XB.X/

My console is just out of warrenty

I just want to make sure that we are on the same page, and I really want to ask if what help do you need from me Mark?

is it goin tobe a waste of money to have it sent for repair

I see, so to make sure of the issue, is it about the repair of your console is that correct?

we are on the same page.. is it the service xblive causing this?

i don't kno if it does need repairing

I just want to ask if what is the problem that you have encounter on your console, can you please tell me further for me to identify the issue, so I could help you.

as above...

B4 i send my Xb.X to MS.Hospital 1) games freeze, hangs or closes 2) dashboard slow/stutter movement 3) signing in difficulties 4) slow/freeze transfer from internal to external drive (I own an official Seagate 2T (usb) 5) my external drive keeps telling
me "external ready" to use 6) when installing games to internal Hd it sometimes stops n' starts 7) keep getting errors (0x8027025a) 8) errors for preview hub, error reporting 9) "need to install" when it already is before all the sarcasm comments come :- iv
reinstalled account, console factory reset, reformatted my 2T usb Seagate drive and tried using alternative direct ports. And yes I understand im in preview and expect bugs but im trying to find if it is my console. this is not a [b*t*h] post Althou XbL says
service's are all up n' running/

are you even reading this conversation?

Yes, I already read that, I just want to ask if do you still have an access on your console, I mean do you still play games on it?

3 times iv played... yet sometimes it tells me i need to install when its already installed

just because i have played games on this console... doesn't mean to say everything is good

im really annoyed n' frustrated that im paying for a monthly servive that is bein wasted

10.99 to be axact

I understand about that, okay so I just want to ask if what have you tried so far?

once again..... az above

B4 i send my Xb.X to MS.Hospital 1) games freeze, hangs or closes 2) dashboard slow/stutter movement 3) signing in difficulties 4) slow/freeze transfer from internal to external drive (I own an official Seagate 2T (usb) 5) my external drive keeps telling
me "external ready" to use 6) when installing games to internal Hd it sometimes stops n' starts 7) keep getting errors (0x8027025a) 8) errors for preview hub, error reporting 9) "need to install" when it already is before all the sarcasm comments come :- iv
reinstalled account, console factory reset, reformatted my 2T usb Seagate drive and tried using alternative direct ports. And yes I understand im in preview and expect bugs but im trying to find if it is my console. this is not a [b*t*h] post Althou XbL says
service's are all up n' running/

I understand, after this what happened on your console?

iv reinstalled account, console factory reset, reformatted my 2T usb Seagate drive and tried using alternative direct ports. And yes I understand im in preview and expect bugs but im trying to find if it is my console.

my console is acting bananas

I see, okay since you have been tried everything, I can see here that the only thing that we can do is to send your console for a repair.

how much is that?

what do i need to include n' send altogether

The amount will be 249 USD from the shipping fee

u gotta b kidding me??????

Aside from the 249 USD is the additional charged for the shipping Fee.

wots that in sterling?

might az well buy a bloody new one

Yes, that is one of the advisable for the customer, instead of sending for repair we encourage them to buy for the new one

i bet u do encourage them to buy a new one

But I have an other option, if you want you can send it also to some repair shop that is nearer on your place for you to be able to get the lesser price for the repair.

i think its time i dumped xbox subscription and continue with

pS4

I understand Mark, but that is the other option that I can give you aside from sendin it for repair.

after all the years of xbl from when it originally started

atrocious service... thnk u anyway allen d

Your welcome, It's been my pleasure to help you regarding on your concern

I’m glad that I was able to provide you the alternative to resolve your concern so I will be tagging this as resolved within this contact. Just to let you know that after this conversation when you click "End Chat", a pop-up screen should appear which will
allow you to provide feedback based on the overall Xbox support experience you had today. Any feedback will highly be appreciated. I would like to thank you for your time and patience in doing this with me today. Its a pleasure to be able to speak with an
awesome person like you. Do you have any questions or clarifications before we call it a day?

Are you in preview? If yes the link posted above is the best option. But complain about it, you have no reason to do it because when you register for system preview is saying and warning, is a system testing and the console may not work well or experience
several issues.