Is it stil possible to get my account back

Hi John! I'm Rostom, an Independent Advisor. I will be glad to help you here.

I believe they're referring to the two-factor authentication, right? Based on my experience, it's hard to recover an account where two-factor authentication is enabled. It is because the supposed owner of the account has put an extra layer of security into his account and even the support cannot access it for security reasons.

But who knows what would be their response on your latest reply. Let's just wait for their reply since it has been escalated already.

Hi Justin, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried the recovery form? https://account.live.com/acsr

Do you have access to a recovery e-mail or phone number?

If your account was hacked, the person who did it must have deleted your account or changed the primary e-mail alias.

Sadly, if this was the case, and without access to verification methods or if the account was deleted, it's impossible to recover it.

Microsoft takes your security very seriously, and to protect customer privacy we can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, we encourage you to keep trying to recover your account using the online account recovery form.

You can find helpful tips on how to use the recover form on this link:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

Source: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

I hope this helps!

@ EntwinedPizza9 I would recoment to try to go to login.live.com and use the option - cant acces your account. Follow the steps on this page ,and if you don't have access to any alternate email/ phone ( proofs that where added to your account when you created
initially) you should have a last resort option to fill out a survey or Account Recovery Request - this means that in this form you need to fill in as many accurate details as you can in regards to this Mic account. The more the better. Submit the form and
wait for a response . If the response from the Account Recovery Request comes back negative , don't panic, you still have one more option. I would recommend to contact Xbox Customer Support , explain that you cannot gain access to your account explain to
them that you have tried even to complete the Account Recovery Request form and it came back negative.

PS: in this Account Recovery Request - when you get a reply from it - in the email that you get you will see at the top or at the bottom of the page a " SERVICE REQUEST NUMBER" it should be something like 123XXXXXX - 9 digits. The guys from Customer Support
can help you out with this, but they will need more details from you so if you don't wanna stay too long on the phone/chat with them make sure that if you reach this last step you have these details: Console serial number, Console ID( you can find this one
in settings- console stetting -system info on your xbox ) the email address that you used to make the Account REcovery Request , and the ACC. REcovery number and any other details that they may ask you. Try all of this things and I hope it was useful Good
luck

You might be able to recover this account if you can provide enough proof that the account is truly yours. It would be best to call phone support to attempt this. 800-4MY-XBOX for the US and Canada.

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