Is it possible to get refund for remaining days of Xbox Game pass subscription?

Hello Dvilx!

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and cancel they subscriptions for you. The agent will not be able to process
a refund for you. I will provide you with the refund (webform) steps below.



As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

And as for submitting a refund request:

In order to submit the request, visit this link here :
Request an Xbox digital product refund

You can always
contact us here for further assistance, but all refund requests must go through that form.

Hope this helps!

Happy Gaming!

Felix

Xbox forums support

Hi, Miranda! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Whenever you upgrade subscriptions, you are charged for the first full month of Xbox Game Pass Ultimate, which is added to the converted time from your previous subscription. Paying for the price difference between subscriptions is not possible.

• For example, if you had 90 days remaining of Xbox Game Pass for Console and converted to Xbox Game Pass Ultimate, you'd have 68 days from your converted subscription + the first month you paid to upgrade.

While your subscription to Xbox Game Pass Ultimate (the second charge) can be canceled, and depending on availability, even refunded, there is no way to revert the conversion from other subscription plans to Xbox Game Pass Ultimate.

Please note that canceling Xbox Game Pass Ultimate would also mean canceling the converted time from your previous subscription, which I'm afraid can't be refunded.

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• For your reference, the following is mentioned in the "All about Xbox Game Pass Ultimate" FAQ page:

"Note - The upgrade of any prepaid time can’t be reverted to Xbox Game Pass plans or EA Play, and it’s not eligible for refund."

Source - https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-ultimate-faq

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If you'd still like to cancel Xbox Game Pass Ultimate, sign in at [ https://account.microsoft.com/services ], locate your subscription, and select Manage > Cancel Subscription.

If you’re eligible for a refund, you’ll see an option to cancel immediately with a refund.

• Doing this would cancel both Xbox Game Pass Ultimate and the converted time from your previous subscription.

• Any refund issued would only be for the month of Xbox Game Pass Ultimate you paid to do the upgrade.

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Please let me know if you have any further questions, I'd be happy to help.
Best regards.

There are several reasons why a refund or return for a monthly Xbox Game Pass Ultimate subscription might be rejected. Some possible reasons include:

1. The refund request is made outside of the refund window. Xbox generally allows refund requests within 14 days after the purchase of a subscription.

2. The subscription has been used or consumed.

3. The customer has previously requested a refund for the same subscription.

Hello !

If you subscribe to a Game Pass Ultimate subscription, the days remaining on your Game Pass PC subscription will be converted to additional Game Pass Ultimate days.

Enjoy the games!

If you didn't cancel and refund before you bought Ultimate, then the remaining time on your standard Game Pass subscription would have been converted to Ultimate as well so you would not get a refund.