Is anyone else out there still having problems accessing XBox Live?

Discus and support Is anyone else out there still having problems accessing XBox Live? in XBoX on Consoles to solve the problem; I see MSFT has removed their service alert about this, but the problem hasn't been resolved for me. I don't get the black screen starting apps, but... Discussion in 'XBoX on Consoles' started by AlexZ80, Aug 4, 2014.

  1. AlexZ80
    AlexZ80 Guest

    Is anyone else out there still having problems accessing XBox Live?


    I see MSFT has removed their service alert about this, but the problem hasn't been resolved for me. I don't get the black screen starting apps, but it's a small consolation given that I cannot connect to any XBox Live profiles anymore at all

    Removing local profiles and trying to download the profile results in a plethora of confusing errors -- it's a different error and a different stage of failure (right away, after entering email, after entering password, etc) depending on the time of
    day, but it still hasn't worked at any point. I have two different live accounts and it's the same for both of them.

    :)
     
    AlexZ80, Aug 4, 2014
    #1
  2. BH Inferno
    BH Inferno Guest
    Enforcement ban query???

    Has anyone else sent an appeal off to the enforcement team but got know reply?

    Also

    Is anyone else having problems accessing the enforcement page?

    Sorry I was told to try an Xbox forum but I don't know how to use this or if I am posting in the right forum.
     
    BH Inferno, Aug 4, 2014
    #2
  3. marknally
    marknally Guest
    Driver : San Francisco demo on xbl tomorrow (10/9/11)

    Ok, I see that the MP demo is out on the 16th so you should be able to give that a go too.

    Also is anyone else having problems even accessing the forums on Firefox at the moment, had to come here on I.E
     
    marknally, Aug 4, 2014
    #3
  4. AlexZ80
    AlexZ80 Guest

    Is anyone else out there still having problems accessing XBox Live?

    To clarify: everything worked splendidly for me until last Wednesday, when the black screen problem started happening. It persisted like until Sunday. At around the same time MSFT announced that it solved this problem, I stopped being able to connect
    to XBox Live at all.
     
    AlexZ80, Aug 4, 2014
    #4
  5. JeroenBoom
    JeroenBoom Guest
    Did you tried follow the steps listed in that order on this page?
    forums.xbox.com/.../1803416.aspx


    If that is not helping you, what did you try that particular day before you found out that xbox live had a service alert at that moment?

    Is there an error code you receiving?
     
    JeroenBoom, Aug 4, 2014
    #5
  6. AlexZ80
    AlexZ80 Guest
    Yep, I've tried all of these steps. On the day I started getting a blackscreen, I've figured out that same workaround with no logging into a profile until a game or app was started. It worked until yesterday. Now I just cannot log into any XBox Live
    profile at all at any point.

    I get different errors depending on the time of day. Sometimes it tells me my network is down (which is demonstrably not true). Sometimes it tells me that some functions of XBox Live won't work, try again later. When I try to import a profile, it sometimes
    let's me get to the password and sometimes errors out earlier. I've seen the "cannot download profile, try again later" error as well.. Don't have the error codes handy right now, but they are different at different times for the same operation. And
    all have to do with the XBox Live connection.
     
    AlexZ80, Aug 4, 2014
    #6
  7. taidara
    taidara Guest
    Greetings Alex!

    Try get hold of one of those error codes and let us know which code(s) you're getting.

    TIA!
     
    taidara, Aug 4, 2014
    #7
  8. BUCMASTER
    BUCMASTER Guest

    Is anyone else out there still having problems accessing XBox Live?

    I am still having a problem signing in to Xbox Live as well. I deleted my profile in an attempt to fix the random disconnects from the Xbox Live service since last week and have NOT been able to re-download my profile since. I had to create another offline
    profile and now I am losing out on all of my recent achievements as a result since they are going to the offline account and not my real account. Just as you AlexZ80, all of these supposed "fixes" has NOT worked for me.
     
    BUCMASTER, Aug 5, 2014
    #8
  9. BUCMASTER
    BUCMASTER Guest
    I can sign in to my account with no problem on my Xbox One, but not my Xbox 360. Are we no longer able to use the same account between the 2 consoles?
     
    BUCMASTER, Aug 5, 2014
    #9
  10. taidara
    taidara Guest
    Greetings BUCMASTER!

    Please, go ahead and start a new thread and detailing out your situation. Include any error code you are getting and any troubleshooting steps you have tried so far. This allow us to better help you with your issue.

    TIA!
     
    taidara, Aug 5, 2014
    #10
  11. BUCMASTER
    BUCMASTER Guest
    What good would that do? I did that already last week but I am still having the same issues. I am tired of all of the run arounds and "canned" answers/solutions I am getting about this. All I want is to be able to get my profile on my Xbox 360 signed onto
    Xbox Live again This is very frustrating that something that worked fine for me since 2 weeks ago is now loaded down with issues with seemingly no apparent solution.
     
    BUCMASTER, Aug 5, 2014
    #11
  12. My husband is getting the same black screens until he clicks on something. If they fixed it is there a download that needs to be done?
     
    MariettaStalnaker, Aug 5, 2014
    #12
  13. JeroenBoom
    JeroenBoom Guest

    Is anyone else out there still having problems accessing XBox Live?

    Sorry folks. The way how it works in here. We prefer that everyone makes their own thread detailed with the issue they have to avoid that conversations are going to be unclear. Because otherwise diverse conversations are involved and you might not get the
    right solution in your case.
     
    JeroenBoom, Aug 5, 2014
    #13
  14. AlexZ80
    AlexZ80 Guest
    Actually, the responses here have been very useful for me. I've spent multiple hours (including two ours with the MSFT support calls) trying to understand why things are broken for me when Microsoft has issued as Clear All for the service alert on this
    issue. It's been a tremendous waste of time. What it looks like now is that the issue hasn't really been fixed for multiple customers (and really they shouldn't have cancelled the service alert for this problem because it's not been fixed for many of us).
    This saves me time to try to investigate this problem further and go through a bunch of potential workarounds because it's so clearly a service issue.
     
    AlexZ80, Aug 5, 2014
    #14
  15. JeroenBoom
    JeroenBoom Guest
    The time when the service alert was prescient there were no error codes involved. They all got a black screen and were able to login not through the dashboard but 'in-game'.

    You mention error codes.... Can you give us those error codes to understand those situations better.
     
    JeroenBoom, Aug 5, 2014
    #15
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Is anyone else out there still having problems accessing XBox Live?

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