Is anybody having problem that Sudoku does not retain completed games/levels?

agree, they have them in the dailies all the time but you never get to complete the puzzle like in the normal sudoku levels! would like to work on some harder ones and complete the entire thing.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

This may mean that it’s your network connection. Please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

If you believe the problem to be with Rockstar, why then does my connection with Facebook Games Sudoku suffer the same fate?

Yes I have the same problem. Solitaire works Sudoku does not, I have had this problem for at least three days. Where is Microsoft. Why no response?

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help on your subscription problem.

If you have already checked your subscriptions from the account and there is no longer an active subscription there but somehow you are still getting charged, your card might be used on another account that you do not know. You can verify the subscription details here:

https://account.microsoft.com/services/

And the charges here:

https://account.microsoft.com/billing/orders/

If none of the charges are showing up there, I would definitely suggest to report this right away to your bank to stop incoming charges and it might be a possible fraud access. You may also dispute the charges with them if needed since you cannot do this on Xbox if you do not know which account was charged.