Is Activision just blatantly scamming people now?

Earlier today I tried to make an in-game purchase, and it charged the money to my account but I didn't get what I paid for, which were 2400 CoD points. I tried to contact customer support and all they did was tell me that they can't do anything about it so I had to just deal with what is literally a scam, and offered no other form of help other than just blaming company policies.

Not only that, but later on I check back in my account and find out that another piece of content which I also paid for was just taken away from me, this purchase was made last year and today it just vanished, meaning that everything I paid for is now just gone without any form of way to recover it.

In total, Activision has just stolen 40$ from me and refuses to do anything to give me the things I PAID FOR.

Having an error during the transaction and not giving me a product I paid for is one thing, but now taking away other products I have also paid for is just outraging, and I do not plan to stop at just online posts if nothing is done to review this extreme scummy behaviour from Activision.

Here's a link to all the picture to proof Activision's scam:

https://docs.google.com/document/d/1i5yiwt4mVDoiN_yb1MZMdDPeNm6OH2FBFbw7Wjq4UJE/edit?usp=sharing

:)