iOS App Xbox is crashing when I tap on messages

On my phone it doesn't matter if I'm on wifi or not. Tapping on sign on crashes the app. My tablet only has wifi. And no issues with the app there.

Oho! I had missed that part of an update you posted last week. Mornings, right?

Are the iOS devices both on the same version of iOS? I'm wondering if that's the difference.

To make sure I'm not missing a step, too, is this how it's failing for you?

• Open app
• Tap Sign In at top right
• App crashes

Or is it like this?

• Open app
• Tap Sign In at top right
• Tap email of choice to sign in
• App crashes

Last resort, if you have a Facebook account, I can push you towards their FB Page there and have you work with their Community Manager. I can give them a head's up, too. I want to make sure I have all the details you want to give them before you do that,
though. Getting exact steps for this will help out.

And thanks so much for being responsive! We don't get a lot of people come back for Casual Suite issues, and I'm happy to be helping you! Your attention to detail has been quite helpful!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hey all.

Sorry to hear about messaging trouble. Can you please clarify what happens when you try send an Xbox Live message? Make sure your phone and app are updated to the most recent update, if you haven't already.

everything is updated the whole app works but messages just get stuck with unlimited loading sign then it freeze crashes and restarts running on iOS iPhone 7

As of today 1/1/2016 I can once again access my messages via web browser on xbox.com which is great but my xbox app for windows 10 was still crashing when I clicked on messages (could still get notifications of messages and access messages for a specific
player, just like before). I did as Mr Ghost suggested to see if there was a system message from xbox live and sure enough there was! I was able to delete it via smartglass for iOS. Once I did that I could once again use messages from the xbox app for windows
10.

Helo it's a problem already known by mojang , please check :

https://www.windowscentral.com/minecraft-ios-experiencing-sign-and-loading-issues-some-users

Mojang has offered a workaround that may work for people who are interested in playing Minecraft on their iOS device. To try this fix, do the following:

1. Close Minecraft on your iOS device. This means fully closing out of the game by opening the multitasking menu and swiping up on Minecraft.
2. Open the Xbox app on your iOS device. You can download the app here if you don't already have it installed.
3. Tap on the hamburger menu.
4. Navigate to Settings.
5. Tap sign-out to sign-out from Xbox Live.
6. Close the Xbox app on your iOS device. You can fully close out of the app by opening the multitasking menu and swiping up on the Xbox app.
7. Open the Xbox app and follow the guidance to sign back into Xbox Live.
8. Launch Minecraft.
9. Attempt to sign in with your Microsoft Account again.

Not quite the same issue but I have a sporadic issue with the app on iOS not letting me type to my system from my phone for messages or error reports. Tapping on my phone just registers as button inputs instead of bringing up a virtual keyboard. Really
annoying and unfixed bug. Maybe the same for the PC app and regular keyboards?