Invalid Trade-In Promo Code

Discus and support Invalid Trade-In Promo Code in XBoX Sales and Promo to solve the problem; Xbox support wouldn't even talk to me about it lol. Got sent from microsoft store support to xbox support twice to be told this is the wrong... Discussion in 'XBoX Sales and Promo' started by Eboo-6ACB8EF0-8782-4C34-A167-AB18D2FE11AF, Nov 16, 2014.

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  1. Apissed8yearOLD
    Apissed8yearOLD Guest

    Invalid Trade-In Promo Code


    Xbox support wouldn't even talk to me about it lol. Got sent from microsoft store support to xbox support twice to be told this is the wrong department. Such hopelessness from microsoft support.
     
    Apissed8yearOLD, Nov 24, 2014
    #16
  2. Eboo-6ACB8EF0-8782-4C34-A167-AB18D2FE11AF
    Eboo-6ACB8EF0-8782-4C34-A167-AB18D2FE11AF Guest
    Did you ever get this solved? I ended up buying the BF bundle without using my code because I didn't want it to go out of stock but would like to see if I can retroactively use it or get 100 Xbox gift card or something. Very frustrating.
     
    Eboo-6ACB8EF0-8782-4C34-A167-AB18D2FE11AF, Nov 29, 2014
    #17
  3. NewBlacksmurf
    NewBlacksmurf Guest
    I helped someone during a chat session as they were able to have this resolved by contacting the vendor....and then contacting Microsoft STORE SUPPORT, not Xbox support.

    Give it a try, but the vendor was done via email and they were given a new code. Then they called Microsoft Store Support for part 2.

    (Allow a few days before a response is given on the email from the vendor....)
     
    NewBlacksmurf, Dec 2, 2014
    #18
  4. Michael Poss
    Michael Poss Guest

    Invalid Trade-In Promo Code

    I did the same thing. I bought the Black Friday bundle. Now I am stuck with an invalid code and no Xbox 360. Microsoft passes me around because no one can understand the situation. I have not received a response from CeXchange after 2 emails. I would love
    to get a store credit or have it added to my account. I would even settle for a $50 credit at this point.

    Who did you talk to and in what department?
     
    Michael Poss, Dec 6, 2014
    #19
  5. Michael Poss
    Michael Poss Guest
    Good News! I just got done with a MS Store Chat and they were able to give me a $100 credit towards another purchase!
     
    Michael Poss, Nov 3, 2018
    #20
  6. Michael Poss Win User

    Invalid Trade-In Promo Code

    Good News! I just got done with a MS Store Chat and they were able to give me a $100 credit towards another purchase!
  7. Michael Poss Win User

    Invalid Trade-In Promo Code

    I did the same thing. I bought the Black Friday bundle. Now I am stuck with an invalid code and no Xbox 360. Microsoft passes me around because no one can understand the situation. I have not received a response from CeXchange after 2 emails. I would love
    to get a store credit or have it added to my account. I would even settle for a $50 credit at this point.

    Who did you talk to and in what department?
  8. Apissed8yearOLD Win User

    Invalid Trade-In Promo Code

    Xbox support wouldn't even talk to me about it lol. Got sent from microsoft store support to xbox support twice to be told this is the wrong department. Such hopelessness from microsoft support.
  9. onyxishere Win User

    Invalid Trade-In Promo Code

    A few posts up fastjohn posted that he'd contacted the Microsoft store customer service and explained what's going on to them. They got his email and honored the code. Give that a try.
  10. onyxishere Win User

    Invalid Trade-In Promo Code

    Glad to hear it got resolved for you. I'll try to remember this resolution if I see an issue like this again.
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