Invalid temporary suspension

K1LLAZ0MB1ED1VA · Feb 15, 2017

My debit card information was stolen and my bank began seeing purchases that were not made by me. In those purchases were xbox live marketplace purchases. The bank processes claims, and has those purchases refund due to protection from fraud! Mind you this
took place the end of January. However, my account is now temporarily suspended, due to my bank refunding my money from fraudulent activity by someone other than myself. I had my card changed and filed a dispute. I get online to Xbox live and find out I am
temporarily suspended for attempting to theft the marketplace. Which never happened, What makes it worse is I have been on the phone with customer support and supervisors all morning to get this resolved. They told me to file for a review on enforcement site,
I tried to apply 3 times and it tells me that I am not eligible as I do not have a current action against me. Yes I do have one, because I am temporarily suspended. I need to be contacted ASAP! I barely get in Xbox live, I work and go to school full time.
I needs this resolved immediately or I will be extremely going to PS4! Help enforcement team??!!

:)

PhDPeddler · Feb 15, 2017

temporary suspension

24 hour suspensions will not receive a reply from the team.

Lastly, before you question the validity of any particular ban, please know that your ban may be due to inappropriate behavior on LIVE and by users using the feedback system (it works very well), in which we investigate complaints and take appropriate action
if necessary. Or it may be as simple as what is in your profile such as Name, Location, Bio or Motto.

How long am I suspended for?

Suspension lengths can range between 24-hours and two weeks. Typically you can find the suspension end date by attempting to log into the account on the most recently used console. We will not answer questions about when individual suspensions are to be
lifted.

This info was taken from the link if you would like to read more. Hope this helps and good luck.

http://forums.xbox.com/xbox_forums/xbox_support/f/41/t/2262.aspx

OpTic Granma · Feb 15, 2017

Temporary Suspension

Hello!

I'm just posting this because I'm confused as to why my other gamertag "Spawz 12" was temporarily banned from Xbox Live. This is my first ban, so I'm kind of confused as to what had happened. I called in and was able to get some help from
one of the people at Xbox and he told me to check my email and compose a post here as it wasn't clear to why I had been banned in my emails. The email I received mentioned a problem with messaging. I'd just like to see how I can obtain proof for the ban. I
don't want to come off as a bad person as I'm extremely sarcastic when talking to people on Xbox Live and some may take offense to it. I just don't want this ban to follow my account to the Xbox One, should I buy one. I received multiple messages from Xbox
Live saying that I had been banned for 1 day, 2 days, a week, and 2 weeks. I hope there was a mistake of some sort as this was my first gamertag and I'd hate to stop using it because of the chance of a permanent ban if there were to be a problem another time.
My xbox live also runs out at the end of the month and it'd be a waste to lose these last couple of weeks. Also, please ignore the immature gamertag on this account. I made this some time ago as a joke and it was the only other account available which I could
use to post this.

Thank you very much for your time and I hope this gets sorted out,

Spawz 12

{Parity} · Feb 16, 2017

If you payment method is suspended then you will need to work directly with support for assistance. Contact Us | Xbox Support The only method of communicating with the enforcement team
is through the case review. You should definitely get back in touch with support.

Good Luck!!

Mister Beep · Oct 31, 2018

Hey there,

Thanks for posting! We're unable to assist with Enforcement related inquiries here on the Xbox Support forums. The primary
place for further information will be our Xbox Enforcement page while signed-in.

If you have any other Xbox Support questions, please feel free to post up a new thread.

Mister Beep

Hey there,

Thanks for posting! We're unable to assist with Enforcement related inquiries here on the Xbox Support forums. The primary
place for further information will be our Xbox Enforcement page while signed-in.

If you have any other Xbox Support questions, please feel free to post up a new thread.

{Parity}

If you payment method is suspended then you will need to work directly with support for assistance. http://support.xbox.com/en-US/contact-us The only method of communicating with the enforcement team
is through the case review. You should definitely get back in touch with support.

Good Luck!!

iLuvGunsAndRock

Greetings!

I am afraid the only way to find out information regarding the action taken on your account, would be to post in the

My LIVE Account was Suspended where the PET (Policy Enforcement Team) will then get back to you with full reasoning for your suspension.

Thank you. ^_^

jamesmcbay

Thanks I've tried this but as soon as I sign in it puts me back to the temporarily suspended screen and can go no further I think its the email address for the account as I've just tried to log to email address attached to the live account and can't use
it I'm at a loss on what to do.

ChiefJoboo

The only way to contact anyone that can alter suspensions (or to appeal it or ask about it) is to contact enforcement through a case review:

https://enforcement.xbox.com/home/howto#sub-topic0-6 Xbox support and phone support can not alter suspensions. Only enforcement can - and ONLY through a case review. To do a case review your suspension must be active, have been applied within the last year
and be longer than 24 hours. You may have to do a quiz on the code of conduct before you can do a case review, and if you fail you will have to wait 24 hours to try again.

Please try another browser if you can't do a case review. Internet Explorer and Edge are built into Windows 10. Search for them in the Start menu.

Invalid temporary suspension