Invalid parent account?

Discus and support Invalid parent account? in XBoX on Consoles to solve the problem; I've contacted support twice now, but to no avail. I can't play any of my Xbox 360 games. Not on my Xbox one, nor on my Xbox 360 console. Waiting 24... Discussion in 'XBoX on Consoles' started by ShadowWalker335, Oct 8, 2017.

  1. ShadowWalker335
    ShadowWalker335 Guest

    Invalid parent account?


    I've contacted support twice now, but to no avail. I can't play any of my Xbox 360 games. Not on my Xbox one, nor on my Xbox 360 console. Waiting 24 hours for This to basically fix itself (as my last "helper" said) I said a waste of my time. I keep getting
    the error code 801540FE when I finish switching the parent account ad click "accept" for the terms. I am not about to wait 24 hours just to have the last person be wrong. Someone help.

    :)
     
    ShadowWalker335, Oct 8, 2017
    #1
  2. Chilled Clutch
    Chilled Clutch Guest
    My account is put in a family as a child with no adult.

    I have the exact same problem and my 360 account is locked due to a nonexistent parent account being invalid.
     
    Chilled Clutch, Oct 8, 2017
    #2
  3. miserable13
    miserable13 Guest
    xbox live

    hi. I cannot log on to xbox live, to log on I need my parent to add me as a family member which I did, but now when logging on it says parent Microsoft account invalid
     
    miserable13, Oct 8, 2017
    #3
  4. Chilled Clutch Win User

    My account is put in a family as a child with no adult.

    I have the exact same problem and my 360 account is locked due to a nonexistent parent account being invalid.
  5. Gimpy_P Win User

    Adult Account No Longer Available...How to Free Child Account?

    you're parent's may still be able to recover their account via the secret questions etc, even if the old email is invalid.
  6. elmoismurderous Win User

    Cannot access Xbox Live due to new terms and conditions

    i know my parent password but it is saying it is invalid although it is the only account we have and i can sign in on the computer. arrh
  7. LECAGOL Win User

    Error Code 801540FE

    I had this issue when I accidentally deleted the parent account (though I restored it later).

    My solution (Xbox 360):

    1. Re-link the child account to a parent account on Microsoft family (parent account's age must be over 18), if not yet linked. Ensure that when the child account is added to the Microsoft's family system, the child account is added as a child.

    2. Ensure that the child account s age is under 18

    3. Ensure that the child account does not possess any payment options (credit card, debit cards etc.). If so, remove all payment options.

    4. Set up the parent account's Microsoft Account options to ensure that it is a valid account. If possible, also try to add a payment option for the parent account.

    5. On your Xbox, delete any profiles associated with your parent and child account (Main menu > Settings > System > Storage > Hard Drive > Profiles > (Select profile) > Delete)

    6. Sign in to the parent account on your Xbox, followed by the child account.

    I believe this issue has nothing to do with an invalid parent account, in fact I think it s caused by an invalid CHILD account, just that the Xbox error handler doesn't have an error for invalid child account. I tried to tackle this problem before by using
    another Microsoft parent account, but that didn't work, so I changed the CHILD account s settings and viola!

    Not quite sure if the steps above can be replicated on an Xbox One, but the fundamental concept should remain the same (modify child account).
  8. HassanB Win User

    Terms of use problem

    Please try the steps above. If you are unable to accept the terms on the Xbox and it's saying that your parental password is invalid, then please contact the Microsoft Account team, as stated above.
Thema:

Invalid parent account?

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