Internet Works on devices EXCEPT XBOX

Hello,

Recently, I bought xbox live gold for my account so I'm really eager to get my internet working on my console.

I have changed from Sky to Plusnet and suffered some problems. The Technicolour TG582n is my new router and Sky Hub SR101 was my old router. Please note both routers are combi and act like a modem/router. I have an ordinary ADSL line not fibre.

My console won't connect to the wireless or ethernet cable I plug in to my Technicolour TG582n router, however it works when I plug in my old sky router (still using plusnet's internet line). All my other devices such as phones, laptops and computers
can connect to both routers, unfortunately the old sky router is mega slow and only seems to suit the xbox. All other devices are slow with intermittent internet. So it would be best to configure the xbox to work with the Technicolour TG582n.

We have tried adding and opening ports by assigning them to the Xbox. We have tried the network solutions given to us by Plusnet where we change the channels, this works for a while then the connection gets lost and we have to try another channel,
we tried the guide on here with no luck, the MAC settings aren't used with Technicolour TG582n.

We tried turning off and on, turning both xbox and router off, tried ethernet cable- doesnt work, tried using a usb internet adapter, tried resetting network settings and tried resetting the router.

Sadly no luck. Any help is greatly appreciated,

Thanks,



:)

 

Fast internet on all devices except Xbox

halo 4, black ops 2, black ops 1, battlefield 3, forza all slow. and ive used a speed tester that is HTML5, so it shouldnt matter.

if it was just 1 game, i would get over it and just not play that game.

im not gonna "get over it" if i cant play games on xbox live. if i wanted crappy service id have gotten PSN. but i pay for this, and im a competitve gamer. only thing i need to know is, if its the Xbox, or an issue that i can fix.

during gameplay, i can go into a doorway just until my gun shows and i die. go into theater mode, and on the opponents screen, he "sees" me halfway or more into the room.

and the slowness on IE doesnt explain why it takes 10 minutes to upload a 30 second game clip to youtube.

i can upload a 5 minute clip to youtube in under 2 minutes

 

Fast internet on all devices except Xbox

so far within the last 2 days, every cable line and ethernet cord is all brand new. from the Utility pole, to the xbox.

configuration: cable line direct to cable modem, from cable modem thru ethernet to wireless router.

did a speed test on my phone thru wifi and got 10Mbps down and 2 up

on PC thru wireless got 10 down 3 up

on xbox thru wireless i got 1 down and .9 up

iphone thru 3G i got 19 down and 1 up

pc direct to wifi router i got 11 down and 3 up

xbox DIRECT to modem (bypass router) ( thru a brand new 5 ft ethernet cord) 1.3 down and .9 up

bandwidth on black ops (both) is 1400Kpbs

tried port forwarding to xbox mac address on the router

tried port forwarding to the port that the xbox was connected to via ethernet cord.

NEVER receives more than 1.4 down and 1 up speeds on Xbox. i have tried the speed tests thru 2 different sources on all devices.. all give within 1Mbps of each other.

Xbox is a 360S manufactured in Dec 2010 bought in Dec 2010.

Modem is a Surfboard provided via cable/isp

router is a Linksys Cisco wrt120N

Internet i pay for is 10Mbps which is what i get on all devices except xbox.

Why is the xbox so slow?

tried the FAQs and still didnt answer my question

Internet is fast on all 4 devices except Xbox 360 even when direct to cable modem

 

I know this is a bit of an obvious question but have you tried contacting Plusnet to see if they are Xbox compatible or if there is a setting that you need to work around to enable access for the console?

 

Hello,

Yes we have and yes they are. Apparently there are no extra settings needed to setup. The xbox may connect for a few seconds then it dissipates. Recently its gotten worse and longer without internet. Just this router.

Thanks.