Internet is fast but download is too slow

Hi Raj.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I inform you that here in the community, we are all users and do not have access to your data and account. We can only offer you advice based on our knowledge and experience.

Of course, I can’t verify your situation, but based on my experience, I can tell you that what you’re describing isn’t all that unusual.
Firstly, there’s a difference between the speed of your ISP (Internet Service Provider) and the speed you have on your console. Additionally, download speeds also depend on the game servers and the current download traffic.

I recommend trying a full console restart, just to be safe.

To do this.

Turn off your console by holding the Xbox button on the front of the console for at least 10 seconds.
Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Then It can be always useful to restart your modem to see if the situation improve.

I hope I've been helpful.

Kind regards
Renato

Hi there Justin,

Sorry to hear you're having slow game downloads.

The way that Xbox Live access the internet and marketplace servers is different than how other devices access it. I know that in general downloads via Live tend to be much slower than your actual internet connection. The download speeds you're seeing are typical
and about the same as what I experience when downloading games at home.

I'm hoping that this is something that will improve with the Xbox One so that I can get quick access to Games on Demand!

I have been using speed test for years ping 18 up load 2 mbs and 15 mbs average everything works great except my downloads from xbox live. Netflix fine downloads horrible

Just because you pay for a specific package through your ISP doesnt mean you get that package. Also be advised that there are also other factors that should be included when factoring in how long it takes to download a game. Go to
http://www.speedtest.net/ and post your results here.

Hi,

Don't forget there is lot of people at home. So i think in the few weeks and months we will have problems with internet speed our even the Xbox Live. Don't forget millions of people are at home.