internet goes off when i start a game

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Php, I do not know which version of Windows is using, whether 10 or 11, regardless of the version check if it contains the latest updates installed.

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

If you haven't updated yet, click the link below, update and then make all subsequent security updates.

How To Update To Windows 10 21H2, November 2021 Update

https://bt4p.com/how-to-update-to-windows-10-21...

NOTE: This is a third party link that is not Microsoft's property, so you might encounter advertising on the website.

Also make sure all Xbox Apps are up to date in the store.

If you already have it updated, you could mention what procedures you've tried in the console.

im on pc ethernet connection + im uptodate and i use wondows 10 and i still encounter the problemes i just described

it now gave me the 0xc0000005
error, do note that when i enter the game with internet off it goes fine but when i am connected to the internet it almost always crashes

How could i run a ping test when my internet goes out ?

you are asking me to run a ping test when the problem is happening, well when the problem happens my internet goes out and i have to power cycle the modem and turn my xbox completely off to get my internet back on.

when I turn it on it turns from orange to white and the turns off and goes back to orange, internet expert