Intermittent no power on - power supply or console?

Discus and support Intermittent no power on - power supply or console? in XBoX on Consoles to solve the problem; My console intermittently will not power on. The issue first started with the power supply going to an orange light instead of a white light and... Discussion in 'XBoX on Consoles' started by iAtticus, Aug 24, 2014.

  1. iAtticus
    iAtticus Guest

    Intermittent no power on - power supply or console?


    My console intermittently will not power on.

    The issue first started with the power supply going to an orange light instead of a white light and needing to be power cycled to boot. This issue resolved itself for about a week before the next issue started, which is now after an unknown period of time
    (more than an hour, less than 24) the power supply light goes out completely and needs to be power cycled to come back on.

    This issue persists in every plug in my room, all direct wall plugs. I do not have a friends power supply I can borrow. Microsoft's phone support has not been helpful thus far, hoping for help via the forums.

    Thanks!

    :)
     
    iAtticus, Aug 24, 2014
    #1
  2. xbox 360 wont turn on

    Hey there, so when you say you tried a different power cord, was that with the power source as well (the little box with a light on it).

    If you see a flashing orange, solid red, or no light: Your power supply may need to be replaced. Try the following solutions:

    1.Try plugging your console’s power supply into a different power point. Do not use a surge protector.

    2.If the power supply light is solid red or flashing orange, unplug the power supply and let it cool for 30 minutes. Then plug the power supply back into the power point.

    From here:
    support.xbox.com/.../check-power-supply


    Also you can try the no power solution here:
    support.xbox.com/.../xbox-360-no-power-solution
     
    DigitalAssassin, Aug 24, 2014
    #2
  3. WPAK
    WPAK Guest
    Xbox 360 power brick problem

    The light on the power supply activity doesn't indicate there is a problem with the power supply. (Only a red light or no light is an indication of a power supply issue)

    What does the light(s) on the console show when trying to power it on?
     
  4. Intermittent no power on - power supply or console?

    support.xbox.com/.../console-wont-power-on I would bet you have seen that page already but if not its worth a read. Try all the applicable steps offered. If
    still no joy I would suspect your PSU is malfunctioning. I already would suspect your PSU is the issue here just by what you described,but it is always good to exaust all means of troubleshooting you can before sending off for a replacement. That being said
    if that page doesn't get you sorted that is likely the route you need to take https://myservice.xbox.com/en-US/pages/welcome.aspx where you will need to go to start that process.
     
    VASHTA NER4DA, Aug 24, 2014
    #4
  5. VASHTA NER4DA, Aug 24, 2014
    #5
  6. SimTG
    SimTG Guest
    Sounds similar to the issues I had (I posted about them in the Beta forum but was closed before I could post a follow up)

    In my situation the Xbox would sometimes work, but often turn on fleetingly then turn itself off right away - the power supply light would change from orange to white, then back to orange again and the Xbox turn off immediately.

    In my case, I requested a replacement of both the power supply and the console - they had to be sent separately and it took me so long to get a box and packaging for the console I had a new power supply before I sent the console off. For me, the new power
    supply did not fix the issue. I hade to have the console replaced.

    Now, with a new PSU and Console I'm having no problems turning on, but it was 100% the console for me - not the power supply.

    If you've got any mates with a Xbox, can you borrow their power supply - see if it fixes your issues?

    Good luck getting it fixed.
     
    SimTG, Oct 31, 2018
    #6
  7. SimTG Win User

    Intermittent no power on - power supply or console?

    Sounds similar to the issues I had (I posted about them in the Beta forum but was closed before I could post a follow up)

    In my situation the Xbox would sometimes work, but often turn on fleetingly then turn itself off right away - the power supply light would change from orange to white, then back to orange again and the Xbox turn off immediately.

    In my case, I requested a replacement of both the power supply and the console - they had to be sent separately and it took me so long to get a box and packaging for the console I had a new power supply before I sent the console off. For me, the new power
    supply did not fix the issue. I hade to have the console replaced.

    Now, with a new PSU and Console I'm having no problems turning on, but it was 100% the console for me - not the power supply.

    If you've got any mates with a Xbox, can you borrow their power supply - see if it fixes your issues?

    Good luck getting it fixed.
  8. VASHTA NER4DA Win User

    Intermittent no power on - power supply or console?

    support.xbox.com/.../console-wont-power-on I would bet you have seen that page already but if not its worth a read. Try all the applicable steps offered. If
    still no joy I would suspect your PSU is malfunctioning. I already would suspect your PSU is the issue here just by what you described,but it is always good to exaust all means of troubleshooting you can before sending off for a replacement. That being said
    if that page doesn't get you sorted that is likely the route you need to take https://myservice.xbox.com/en-US/pages/welcome.aspx where you will need to go to start that process.
  9. VASHTA NER4DA Win User

    Intermittent no power on - power supply or console?

  10. SHUBHAM_DEBNATH Win User

    Xbox one s turn off after a couple seconds after hitting power button

    • Hi, and thanks for reaching out. My name is Shubham. I hope you are well. I'm an Xbox Independent Advisor. I am happy to help you today.

    Please check the Power Supply, Make sure that the power supply is securely connected to both the Xbox One S and the power outlet. If the power supply is loose or damaged, it can cause intermittent power issues.
  11. DANGI3L Win User

    Xbox 360 S Power Supply Unit Problem, PLEASE HELP!!!

    Your best bet is to follow these steps (if you haven't already)

    -Try plugging your console’s power supply into a different power point. Do not use a surge protector.

    -If the power supply light is solid red or flashing orange, unplug the power supply and let it cool for 30 minutes. Then plug the power supply back into the power point.

    If this doesn't work follow this link and request a replacement power supply (if your console is still under warranty the replacement will be covered)

    myservice.xbox.com/.../Profileregistration.aspx

    I hope this helps, you can always contact the ambassador service through Xbox Support, and one of us should be able to help you even if the problem is only intermittent
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